Senior Associate, Product Management - Client Acquisition & Management Experiences

Senior Associate, Product Management - Client Acquisition & Management Experiences

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team:

The Commercial (CML) Client Evaluations and Decisioning Product Team crafts core solutions designed to empower our associates to identify new clients, deepen existing relationships, and strategically offer products and services that precisely address our clients' needs.

In this role, you will be pivotal in building best-in-class user experiences, developing predictive models and rich insights to promote business intelligence, and establishing the robust data foundations necessary for cutting-edge AI innovation. Your work will directly unlock massive associate efficiency, drive growth and improve the CML Bank’s ability to deliver an amazing client experience.

We are seeking a strong problem solver and self-starter with a proven ability to partner with and influence stakeholders across large organizations. Ideal candidates have a strong capacity to plan, execute, and deliver results, translating complex client and associate requirements into high-value, streamlined product solutions. You'll partner closely with key internal groups—including Sales & Operations Teams, Relationship Managers, Treasury Management Consultants, Capital Markets Associates, CML Business Analysts, and cross-functional Product, Tech, and Design teams."

As part of the Product Management - Commercial Banking team, you will:

• Deliver products to support the strategy and operations for a Top 10 Commercial Bank

• Craft strategies that equip the Bank to deliver tailored solutions for clients, build a world class team of financial advisors, and enable a market-leading operation for the origination and management of loans, treasury, and capital markets products

• Build “always on” technologies to increase profitability and empower associates

• Reduce operational risks through strengthening controls and monitoring of key processes

• Own the strategy and delivery of new products and features in partnership with technology teams and collaborate with Product, Tech, and Design partners in the ecosystem to deliver shared outcomes

Capital One Product Framework:

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s degree in computer science or engineering 

• 1+ years translating business strategy or analysis into consumer facing digital products

• 1+ years of experience working on core product platforms powering digital experiences

• 1+ years working with cross functional teams as a product owner in an agile development process

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.<