Senior Director, XOC, HFC

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This strategic leadership role oversees the Hybrid Fiber Coax (HFC) desk, driving transformational change and operational excellence to the Company. Demonstrates agility to navigate shifting priorities to deliver results for a variety of internal and external constituencies. Requires cross-functional collaboration with senior leaders across the organization to deliver business solutions and operational proposals. Key contributor to the development of the organization's strategic direction and team culture by guiding complex objectives. Interprets business forecasts and develops organizational objectives to align with this strategy. Typically manages multiple teams of frontline and professional employees.

Please note: this position is 4 days in office, at the listed location, and 1 day remote weekly

Job Description

Core Responsibilities

• Directs the Excellence in Operations (XOCs) strategic planning and execution efforts focused on the outside plant.
• Identifies and solves complex business improvements and recommends value added solutions to include strategic planning.
• Integrates business solutions with technology innovations.
• Manages large-scale process improvement programs, including logistics planning, scheduling, communications, and change management.
• Reviews industry trends in utility operations including advances in technology and the resulting impact on managing business.
• Creates business operations capability, leveraging shared support groups.
• Develops a pipeline of technical expertise that will be required to meet long-term business goals.
• Consistently exercises independent judgment and discretion in matters of significance.
• Maintains and controls confidential documentation. 
• Running a 24/7 NOC environment, along with being available 24/7.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Change Management, Customer Experience (CX), Hybrid Fiber Coax (HFC) Design, Operational Excellence, Process Improvements, Strategic Planning, Team Culture

Compensation

Primary Location Pay Range: $152,672.75 - $229,009.13

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We bel