RESTAURANT MANAGER-MAMA N EM-GM (FT/VARIES)

Responsible for the day to day operations of the outlet, maximum customer service and satisfaction, maintaining quality and profitability standards.                    Pearl River Resort Associates are required, on a continual basis to…   Adhere to any and all company and departmental policies, practices and procedures.   Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.          Maintain a professional departmental, company and community reputation.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  

• Enforces performance standards, policies, and procedures in the outlet are in accordance with the Company’s expectations.
• Monitor the staff levels and provide feedback to management on the assigned Associate’s performance and expertise. Assist in determining the appropriate training and/or disciplinary actions required to correct noted deficiencies for the associates within the department.
• Reviews and approves all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all associates in a fair and equitable manner.
• Ensures outlet operations are run in a smooth, efficient manner to ensure customers satisfaction.
• Responsible for listening to, evaluating and assuring control of customer grievances.
• Monitors job performances of all the associates and provides feedback on same to aid the associates in developing and enhancing skills.
• Circulate through outlet and coordinate activities of service personnel to provide efficient and courteous service to guests
• Understand financial reports and apply the information in a timely and practical fashion to improve the operation
• Confers with the Senior Restaurant Operations manager concerning operational deficiencies and areas in need of attention.
• Responsible for complying with all food and beverage health, liquor and safety regulations.
• Knowledge of all State Health Department regulations and ensures all conditions and standards are met.
• Communicate with management on all issues or problems.
• Works with various department management in resolving venue conflicts and disputes, as needed ensuring high standards of customer service and Associate relations.
• Leads by setting a positive example to all Associates.
• Responsible for maintaining a consistent, regular attendance record.                                           

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.   SUPERVISORY RESPONSIBILITIES:     Directly supervises the daily activities of all front of the house staff on assigned shift.    Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.   QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   AGE and GAMING: 21 years of age or above Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.   EDUCATION and/or EXPERIENCE: High School diploma or GED is required.  Casino/hotel or a destination resort type environment is preferred.  Three (3) years supervisory experience in a high volume an Ala Carte/Buffet outlet, plus a total of five (5) years in the restaurant field is required.    SPECIAL QUALIFICATIONS: Must be Serv-Safe certified or certifiable with-in 180 days.  Must be C.A.R.E. (Controlling Alcohol Risks Effectively) certified before starting to work.    LANGUAGE SKILLS: Ability to read and comprehend simple instructions and correspondence.  Ability to write basic instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations.   MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proporti