Marketing and Communications Senior Manager - United States

About Us

dss+ is a leading operations management consulting firm offering a range of advisory and implementation transformational services in Operational Risk, Operational Excellence, and Sustainability, enabled by Learning & Development and Digital Technologies.

dss+ has employees across the globe offering services primarily in the Metals & Mining, Chemicals, Oil & Gas, Utilities, Manufacturing, Consumer Products, and Financial Services industries.

With our DuPont industrial operations heritage and expertise in operational risk management, operations excellence, learning & development, data analytics & digital technology, our capabilities provide an integrated, transformational solution to enable clients to realize their business goals.

At dss+ we embrace and celebrate diversity. We have established an inclusive culture, where everyone contributes, has the chance to develop and display their talents in solving challenging client problems. We are a team-based culture and, thus, we look for people that operate well in this environment, are intellectually curious and adaptive in ensuring their contribution fits within the evolving themes and dynamics of our projects.

Position Responsibilities

The USC Marketing & Communications Manager will evolve and execute an integrated marketing and communications plan focused on building the dss+ brand, positioning our service offerings across industries, and generating qualified leads across the U.S. and Canada (USC.)

The incumbent will partner with the dss+ USC region, practice, and industry teams to upgrade and execute the 2023 USC marketing and communications plans within industry specific verticals (Mining & Metals, Oil & Gas, Utilities, Private Equity, Chemicals and Agriculture, Food & Beverage) and across dss+ practices (Operational Risk Management, Operational Excellence, ESG & Sustainability, and Digital.) The plan should include strategies and tactics designed to support the marketing needs for the USC Region across the following elements:

• Position dss+ as a thought leader through developing, editing, and producing content – Points-of-View, articles, case studies, videos, social media posts and press releases
• Generate qualified leads and references from a variety of sources, including but not limited to:
  • External Webinars
  • Client facing campaigns
  • Stakeholders including alliance partners, associations, clients, and contractors
• Develop and manage annual marketing events calendar
• Coordinate and manage conferences and events
• Manage Public Relations efforts across the region to increase awareness and visibility
• Align marketing activities to current marketplace needs and trends
• Provide industry and regional content for the dss+ websites and social channels

• Support internal communications efforts throughout the region, including the development and distribution of content, updates to offerings, promotional information, etc.

• Maintain alignment with regional sales and practice teams on ongoing needs in support of annual business objectives

• Measure the effectiveness and ROI of marketing lead generation and awareness activities. Use this data to measure, enhance the plan as needed, and report out to the business on a regular cadence
• The USC Marketing & Communication Manager will work in concert with the business owners to effectively leverage available CRM and Marketing automation tools that support overall marketing and GTM initiatives.
• The position reports to the Sales & Growth leader and receives functional guidance from the Global Communications Director.

Requirements

• Accredited University degree in Marketing, Communications, or similar field

• Strong professional experience in marketing and communications; 7-10 years in a similar
  position. The incumbent would preferably have worked within a services (vs.
  product) organization and have B2B communications experience

• Strong writing skills

• Ability to influence and negotiate

• Experience working with CRM systems

• Ability to manage and lead people and agencies, as well as work within a team

• Ability to mentor and coach others

• Ability to travel (estimated 20%)