Food Service Manager

Pay: $120K/YR+ DOE
The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: 
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsible for the management of all food service operations to provide leadership for the overall planning, control, financial, evaluation of program(s), service and materials as they relate to the food service operations, consistent with ABM Healthcare standard operating procedures.

Essential Duties/Functions.

• Actualizes ABM Healthcare Mission, Vision and Value statements.
• Maintains professional behavior consistent with role, as well as, composure in difficult interpersonal situations.
• Knows who all their customers are and initiates and maintains positive relationships with them; promotes a customer service mindset at all times with both internal and external customers. Responds to all requests from customers with a can-do attitude.  Follows up on requests with a sense of urgency.
• Initiates and maintains positive relationships with administrative leadership and internal department directors and staff in an effort to build a strong, cohesive team.
• Develops, facilitates, and monitors the process for customer service improvement initiatives and suggest new methods that lead to better service.
• Monitors training programs to ensure compliance and completion within given time frames; conducts in-service training as required.
• Follows Universal Precautions/Infection Control Procedures.
• Demonstrates understanding of HIPPA Privacy Act; maintains confidentiality of patient information.
• Conducts and attends regularly scheduled meetings at each facility.
• Directs and monitors all patient and retail operations to ensure operations are consistent in each food service area.
• Coordinates and integrates the administrative aspects of the food service operations to provide a quality program with the development of short and long-range department plans that are consistent with organizational and department policies.
• Participates in the annual performance evaluation for department managers, ensuring reviews are completed per facility and ABM Healthcare Support Services guidelines and time frames.
• Works closely with the internal department managers to ensure continuous communication related to consistency of operations.
• Completes all required facility and ABM Healthcare Support Services weekly and monthly reports in a timely manner; presenting information to be submitted in a neat and professional format.
• Monitors facility to ensure compliance and consistency of information included and posted on the Quality Boards.
• Develops/coaches the department managers and staff to ensure fullest potential is reached by providing feedback, suggesting ways for them to improve skills or build relations with peers, facility staff, patients and customers.  Supports a collaborative, learning environment for all managers and staff.
• Promotes and drives facility TQM/Customer Service initiatives; makes rounds in patient and retail areas to meet with customers, assess if their meal expectations are being met, and implement service recovery, as needed.
• Proactively reports pertinent feedback to client contact and ABM Healthcare Support Services Regional Director of Operations in a timely manner.
• Ensures that required ABM Healthcare Support standard operating procedures are in place; facilitates the implementation of department policies and procedures to ensure programs meet the goals within a clean and safe environment for all service areas.
• Establishes positive, effective relationships with all corporate, client department directors, medical staff, other patient care services and attends scheduled facility management meetings, as required.
• Communicates system-related information to management staff consistently and effectively.
• Confers with facility directors and managers regarding the technical and administrative aspects of the nutrition service departments.
• Monitors and inspects food service operations to ensure compliance with criteria for proper licensing and maintaining regulatory compliance at all times, (i.e., Health Department, CMS, JCAHO, etc.)
• Responsible for budgetary compliance to maintain positive variances; is proactive in areas not in line with the budget and participates in the budget process, as required.<