IMA Guest Service Representative

Agency:  Department of Military Affairs
Salary: $16.00 per hour
Job Type:   Hourly - Part-time
County: Sangamon
Number of Vacancies:  2 
Plan/BU: None 

Department:  Facilities

Work Location: 1301 N. MacArthur Blvd.  Springfield, IL 62702

Schedule:  25 hours per week

Hours: Can Vary based on Mission Requirements

Date Posted: 7/19/24

Last Day to Apply:   8/9/24

BID NOTICE #:  40006

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website.

 

State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Essential Function 1

Ensure front desk area and lobby remains clean. 

• Process night audit procedures and close credit card machines nightly. 
• Maintains lost and found program. 
• Ensures that customer service is the first priority.
• Receives and confirms room reservations by letter, telephone, email or personal contact.

Essential Function 2

Registers and assigns rooms to guests, make and issue room keys, and may escort guests to rooms as needed.

Essential Function 3

Ensures that only authorized patrons use government sponsored quarters.

Essential Function 4

Calculates and posts charges to a patron’s account and balances totals with control records. 

• Accepts payment, makes change and presents departing guests' checkout statements.

Essential Function 5

Maintains current check out list. 

• Maintains a presentable manner at all times. 
• Ensures required information is received from guest and entered into guest folio.

Essential Function 6

Prints back up reports from property management system.

• Ensure front desk area and lobby remains clean. 
• Process night audit procedures and close credit card machines nightly. 
• Maintains lost and found program.

Essential Function 7

Ensures housekeeping status of rooms is updated. 

• Record and notify appropriate person/organization of maintenance problems reported by guests.
• Performs other duties as assigned by the IMA Housing Officer

Minimum Qualifications

Candidates are preferred to have two years’ experience or education with computer software, hardware and AV equipment.

Preferred Qualifications

 

1. Accurately maintains and updates guest room assignments, checkout lists and patron accounts to enable quick and efficient retrieval of information.

2. Maintains professional customer service.

3. Promptly and cour