Provider and Employee Engagement Manager

Location: Augusta,Maine,United States

Department of Health and Human Services (DHHS)

Social Services Program Manager

Opening Date: November 26, 2024

Closing Date: December 11, 2024

Job Class Code: 5094
Grade: 28
Salary: $63,689.60 - $90,438.40 per year

Position Number: 02000-2470 

Location: Augusta

This opportunity allows partial telework with management approval.

This is only open to those with promotional status in the Department of Health and Human Services.

Core Responsibilities:

The Provider and Employee Engagement Manager will help the Department connect with and learn from health care providers delivering care to MaineCare members. The position will work to improve the experience of providers enrolled in MaineCare and to develop avenues for providers to inform changes to the MaineCare program. The position will support employee communications and engagement within OMS to help OMS foster a positive, supportive, inclusive workplace environment. This position will have regular interaction with varied internal and external partners such as Community Based Organizations (CBOs), the public, advocacy organizations, colleagues across OMS and the Department, and vendor partners. This position will manage and support a range of projects, including but not limited to: 

•    Supporting MaineCare teams to develop communication plans and engagement strategies for large projects and initiatives with a goal to keep OMS team members, providers, and other interested parties informed and to incorporate their feedback into OMS decision-making.

•    With support from MaineCare subject matter experts, developing ongoing strategies for promoting partnerships with MaineCare providers to assist in solving problems and integrating provider feedback into internal OMS processes.

•    Ensuring processes for communications development (e.g. writing, editing, disseminating) support consistency, quality, and clarity in all provider communications. Managing or supporting the development of any provider-facing documents including but not limited to working with subject matter experts to maintain provider-focused information on the OMS website, provider e-messages, and development of provider training and recruitment materials in partnership with the OMS Provider Relations team and vendor partners as needed.

•    Strengthen internal knowledge-sharing strategies and standardization of practices, including overseeing updates to the OMS Intranet webpage.  

•    Scheduling and coordinating various skill-based and content-based trainings and other professional development opportunities for OMS team members.

•    Drafting and delivering staff communications and engagement activities, including office-wide updates, all-staff meeting agendas, presentations, and newsletters.

•    Participating in, and facilitating as appropriate, committees and advisory groups to support a culture of employee engagement and professional development, such as the Tell Me About It committee, the Employee Activities Committee, the Recognizing Strength in Diversity workgroup, and the Managers and Supervisors workgroup.

•    Supervising one state employee and one contracted employee on the Communications team to ensure that work is appropriately assigned, prioritized, scheduled, and executed according to established workplans and deadlines.

•    Managing or contribute to managing vendors who provide contracted services to OMS.

•    Delivering or co-delivering presentations to internal and external stakeholders and committees, such as during MaineCare Advisory Committee meetings, internal staff meetings, and public forums, to support program communication, internal processes or soliciting feedback on OMS projects and initiatives.

Work is performed under limited supervision. Some in-state travel required. This is a hybrid position with the option to work remotely up to 3 days a week on a set schedule.

Minimum Qualifications:

Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a bachelor’s degree. At least three (3) years of the required experience must be in a supervisory and/or administrative capacity.  Equivalent related work experience may be substituted for education on a year-for-year basis.

Preferred experience includes:

•    Professional and/or clinical degree in healthcare or public administration, health or public health communications, nonprofit management, public health, social justice, social work, or other comparable fields are highly preferred.