Assistant Nurse Manager, Inpatient Surgical Services

Company Description

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine. 

Job Description

Work Schedule: Full Time, Day Shift

General Summary

Under the general supervision of the Nurse Manager, assesses the daily operations of the assigned unit, directs and monitor the daily work activities of the clinical staff to ensure quality patient care.  Responds to and takes immediate action regarding quality issues on the unit.  Demonstrates values of reverence, integrity, compassion, excellence and stewardship.

The Assistant Nurse Manager must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his/her assigned unit.  The individual must demonstrate knowledge of the principles of growth and development over the life span.  He/she must be able to assess and interpret data about the patient’s status in order to identify each patient’s age specific needs and provide the care needed by the patient group (pediatric, adolescent and/or geriatric patient group).

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Assesses daily operations of the unit
  • Monitors daily operations of nursing unit to assess for short term problems.
  • In conjunction with Charge Nurse, manages daily unit staffing issues.
  • Communicates throughout the shift with the Charge Nurse to be aware of ever-changing issues such as triage problems, personnel issues, and risk management.
  • Informs Nurse Manager of major or recurring issues affecting daily operations of the unit.
  • Assumes 24-hour accountability for the nursing unit in the absence of the Nurse Manager.
• Serves as a resource for the Interdisciplinary Team
  • In conjunction with the Nurse Manager, meets with Director of the unit to discuss issues and their resolution.
  • Maintains foundation of knowledge in clinical and Charge Nurse responsibilities.
• Ensures quality patient care
  • Interacts with patients and families to assess their satisfaction with care.
  • Follows up on compliments and complaints made by patients/families and communicates need to the Nurse Manager for further follow up or action.
  • Provides written follow up, as needed, to compliment and complaint letters.
  • Informs the Nurse Manager of any concerns related to sub-standard ancillary support.
  • Contributes to discharge planning of patients by attending Patient Care Rounds.
• Implements plans to achieve unit goals
  • Partners with Nurse Manager to implement plans to achieve unit goal.
  • Solicits information regarding unit operations and shares with leadership team and Nurse Manager for goal setting.
  • Understands unit goals, work steps, responsible parties and timelines.
  • Provides mentorship to committee chairperson to allow successful activity of committee.
  • Partners with Nurse Manager to inform and motivate staff regarding unit goals.
  • Identifies unproductive group behaviors and assists staff to engage in constructive discussions to define the problem and identify and appropriate course of action.
• Holds all suppliers of service accountable to the patient, team, unit, and organization
  • Conducts rounds twice each shift to monitor performance of support departments and convey expectations.
  • Attends weekly environmental rounds and discusses with Nurse Manager, results and trends.
  • Utilizes appropriate organizational chain of command to convey feedback whenever service expectations are not met.
  • Participates in departmental or institutional initiatives to improve quality and consistency of service.
• Communicates information necessary to maintain and improve functioning of the unit.
  • Attends and actively participates in leadership and other departmental meetings.
  • In the absence of the Nu