Outside Operations Manager

TPC Sawgrass, ubicada en Ponte Vedra Beach, Florida, es la cuna de la red TPC Network y el telón de fondo de la central de PGA TOUR. Dentro del clubhouse estilo mediterráneo de 77.000 pies cuadrados, ofrecemos a los jugadores, familiares, ejecutivos, socios e invitados del PGA TOUR, experiencias verdaderamente memorables de servicio y gastronomía en las diferentes áreas de restaurantes, magníficos espacios para banquetes y reuniones, y una enorme galería. Para los entusiastas del golf, ofrecemos una experiencia de golf de primer nivel en nuestras dos canchas para competencias del PGA TOUR, incluyendo el famoso Stadium Course, sede del campeonato THE PLAYERS Championship.  Si está buscando mejorar su juego, nuestro Centro de Desempeño PGA TOUR ofrece clases de los mejores instructores PGA de la industria, además de las instalaciones del club y gimnasio.

¡Mejore su carrera como parte de nuestro equipo con la red TPC!

TPC Sawgrass a world-renowned golf club, home of the PGA TOUR and THE PLAYERS Championship. With two premier golf courses in the Ponte Vedra Beach/Jacksonville Florida area, we welcome corporate outings, charity events and golf groups of all sizes.

We are looking for an Outside Operations Manager to take ownership, elevate and lead our Outside Operations team. This individual is responsible for hiring, training, scheduling and evaluating the performance of the team and to ensure the highest possible level of service in the outside operations areas.

QUALIFICATIONS

• High school diploma or equivalent education
• Basic knowledge of outside operations which would be acquired through one to two years previous experience in outside operations or similar position
• Prior supervisory experience preferred

 

RESPONSIBILITIES/DUTIES

• Assist PGA TOUR players, members and guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
• Recruit, hire, train, and schedule the performance of the outside operations team. Evaluate employee’s productivity and efficiency. Handle employee complaints, grievances and disciplinary actions in accordance with established procedures and guidelines. Recommends employees for eligible promotion or termination
• Ensure that the operation is operated in a safe and secure manner
• Supervise staff and make sure that every member and guest is greeted and assisted as they arrive and leave the club. Train staff to positively promote and provide the service excellence standards of the TPC
• Supervise staff and make sure that all guests are assisted with miscellaneous information that may help them in playing the course (e.g., yardage markers on sprinkler heads are measured to the middle of the green)
• Supervise staff to ensure that all golf cars are impeccably cleaned, properly stocked with score cards, pencils, towels etc., and that the cars are maintained as scheduled and are mechanically sound.  Conduct minor preventative maintenance on golf cars and maintain the appropriate records for their maintenance. Routinely inspect golf car batteries and battery chargers to ensure that they are in proper working order
• Confirm that the practice facility is continually serviced and maintained. Routinely schedules employees to mechanically pick the practice facility to clear it of practice balls. Ensures that the practice tee, target greens, putting greens, and chipping greens appropriately set up before play begins. Ensures clean, orderly appearance of the staging area and facilities throughout the day. Ensures adequate supply and cleanliness of range balls. Ensures that the practice facility golf balls are in outstanding condition by maintaining an ongoing culling program
• Keep outside operations staff appraised of the tee time reservation sheet so that the staff is aware of the play time for players who have golf club stored. Ensure that the staff has pulled golf clubs and placed them on a clean golf car when the member or guest arrives for play. Responsible for the cleanliness and organization of the bag room and car related areas
• Maintain an up to date schedule of all golf clubs that are being stored at the club. Provide updated list to the Golf Shop so that they can record storage charges
• Monitor the pace of play. Ensure that players are made aware of the rules and any special or daily play conditions/restrictions on the course. Communicate information clearly and in a pleasant and professional manner
• Maintain responsibility and acco