Assistant General Manager

ABOUT THE ROLE

Location: Soho Men's store

Status: Full-Time

Compensation: $70,000-$85,000/yr

Position Summary:

The Assistant General Manager is the right hand to the General Manager. They aim to maintain operational efficiencies and improve the overall customer experience. The AGM maintains a working knowledge of all aspects of the store, to be able to provide guidance and support as the business requires. Working alongside the GM and other members of the management team, the AGM will support in establishing a welcoming, motivating and efficient store culture. The Assistant General Manager will work cross-departmentally to provide the best training and development for the staff. Through direct guidance and collaboration with their General Manager, the AGM will take ownership of assigned areas of the business, to best leverage their expertise and overall business acumen. The AGM will be the point of contact for the hiring needs of their store, while working collaboratively with their General Manager and HQ business partners. The Assistant General Manager will be the subject matter expert on assigned areas of the business, while having the knowledge and ability to speak to the overall business in the absence of the General Manager.

RESPONSIBILITIES

Primary Responsibilities:

• Owns systemic processes as assigned by their General Manager or as the business’ needs require.

• Oversees the hiring needs of their store, while working collaboratively with their General Manager, management team, and HQ business partners.

• Facilitates training and development for all levels of their store, as assigned by their General Manager.

• Helps create & execute development plans in partnership with the General Manager and HQ business partners.

• Manages direct communication with HQ business partners, regarding their assigned areas of responsibilities.

• Acts as a liaison between their store and HQ, in the absence of the General Manager.

• Works collaboratively with all members of the management team, to ensure all brand & company standards are consistently met.

• Maintains a working knowledge of all aspects of the business, to provide guidance or direct support.

• Assists the management team to achieve performance goals and execute standard operating procedures.

• Supports the store’s management team to ensure work tasks are completed in a timely and efficient manner.

• Executes initiatives designed to improve the customer experience and drive customer satisfaction.

• Oversees and completes opening & closing procedures, as required by the business.

• Guide work activities during the day, as well as before and after normal store operating hours.

• Helps complete store administrative responsibilities including but not limited to scheduling, in-store Human Resource tasks, and payroll.

• Oversight of store maintenance and facilities, in the absence of their General Manager. Ensures store equipment is in good standing, manages vendor communication for any necessary work, while providing timely and effective communication to the General Manager and HQ business partners. 

• Assist with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects/Tasks:

• Assist with Inventory counts as business needs require.

• Assist Merchandising team during visual initiatives as required by the business.

• Lead any Store visits in the absences of the General Manager

• Assist with delivering Product Knowledge or Brand Education to store team
   

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.

• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Experience:

• 4-5 years of management experience in a customer-facing role.

• 4+ years of retail/apparel operations experience.

• 4+ years leading a team of Managers and/or Supervisors.