Director, Customer Success Business Intelligence (BI)

The opportunity
We are seeking a strategic, data-driven Director, Customer Success BI to lead our internal BI function for our Grow business. This role will play a critical role in transforming complex data into clear business insights, and be responsible for leading a team delivering actionable intelligence across revenue optimization, and business analytics.

Reporting to the Senior Director, Product Operations, this role is based in San Francisco, California.

The main partners of this role include the Chief Revenue Officer of Grow, and their direct reports. Additional stakeholders include SVPs/VPs of the product team within Grow, and other cross-functional leaders across the organization.

What you'll be doing

• Lead the Customer Success BI function end-to-end, including strategy, execution, and stakeholder management across product, sales, and marketing.
• Partner with executive leadership to define KPIs, dashboards, and data models that guide business decisions and measure success.
• Drive analytical insights, and build and maintain scalable BI infrastructure in partnership with data engineering (Looker, Tableau, SQL, dbt, Snowflake, etc.).
• Lead cross-functional initiatives to support business planning, and develop processes for data governance, quality assurance, and self-serve analytics.
• Manage and grow a high-performing team of analysts and BI developers.
• Stay ahead of AdTech and analytics trends, bringing innovation into our analytics capabilities.

What we're looking for

• 8+ years of experience in business intelligence, data analytics, or data strategy — with at least 3+ years in a people management or team leadership role.
• Prior experience in AdTech, MarTech, programmatic advertising, or digital media is required.
• Proficient in SQL and experience with BI tools like Looker, Tableau, Power BI, or Mode.
• Experience working with large data sets and modern data stacks (e.g., Snowflake, dbt, Redshift).
• Excellent communication and storytelling skills — ability to influence non-technical stakeholders with data.
• Proven ability to manage multiple stakeholders and deliver high-impact, insight-driven projects

You might also have

• Familiarity with core games industry vernacular and business processes.
• MBA or advanced degree in analytics, data science, or business is a plus.

Additional information

• International relocation support is not available for this position.

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.