Sr Manager, Process Improvement

As the Senior Manager, Process Improvement, you will drive development, implementation and sustainment of various operational excellence initiatives as well as facilitate building a Continuous Improvement culture in the company. The position will report directly to the SVP of Operations. We believe that in person collaboration is critical for TopView Group’s continued success, therefore this role will be a full time, on site position at our current office located in Midtown NYC.  Some weekend and holiday availability may be required from time to time.

Our company culture thrives on fast pace, innovation, and productivity, catering to more than one million guests annually.  As we experience this exceptional growth, we are seeking a dynamic and skilled professional to join our team as the Senior Manager, Process Improvement. We are searching for an individual who brings to the table a start-up mentality since our company is rapidly scaling and focused on being competitive and innovative while challenging ourselves at every opportunity. If you are ready to build something big then you are the perfect fit!  

TopView Group, a well-established sightseeing company with over a decade of successful operations in New York City, is currently experiencing rapid growth on a global scale.  Powered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products provides a variety of popular adventures, including hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. We are also planning to expand to Philadelphia, Washington DC, San Francisco, and many other exciting locations.  

Responsibilities:

• Lead the development, implementation and sustainment of continuous improvement initiatives across the company’s product portfolio to simplify processes, eliminate waste, improve cost efficiencies, and improve customer experience
• Drive assigned improvement initiatives to achieve identified goals in a timely manner
• Facilitate identification, scope definition and prioritization of improvement initiatives through process audits, data trends & insights, opportunity sizing, resource and cost requirements, and customer impact
• Lead/ coordinate Kaizens and similar team-based improvement activities
• Maintain tracking across all projects and communicate on project progress, results and deviations from the project plan with key stakeholders
• Research new technologies and business practices which have the potential to redefine business processes for the company
• Follow up and audit processes on a regular basis to ensure results are achieved and sustained
• Create, refine and maintain standard operating procedures (SOPs) and best practices for various processes
• Partner with various product and process leaders to define relevant KPIs, including input variables, computation and dissemination processes 
• Develop training materials and train company employees in continuous improvement philosophy and concepts to drive development of a CI culture<