Commercial Lines Department Manager (Hybrid)

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across 48 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Position Overview: The Commercial Lines Department Manager will oversee the day-to-day operations of the Commercial Lines team, ensuring outstanding client service, workflow efficiency, staff development, and adherence to industry best practices. This is a strategic leadership role for someone passionate about team building, operational excellence, and client satisfaction.

Work Arrangement: This is a full-time hybrid position that reports to our office in Enfield, CT or Kingston, NY. Travel to other nearby offices may also be required.

Professional Responsibilities:

• Lead, mentor, and support the Commercial Lines Account Managers
• Handling and managing a small book of Commercial Lines Insurance
• Oversee daily operations, ensuring high levels of client satisfaction and policy accuracy
• Develop and implement department goals, procedures, and performance metrics
• Conduct regular audits of accounts for quality control and compliance
• Serve as an escalation point for complex client issues or carrier negotiations
• Stay current on industry trends, carrier appetites, products, and regulations
• Foster a positive, collaborative team environment and manage performance evaluations
• Collaborate with leadership on growth strategies, staffing, and technology improvements
• Assist in onboarding and training new team members

Qualifications and Requirements:

• 10+ years of experience working in Commercial Lines insurance including experience in New York and Connecticut
• Bachelor’s degree in Business, Insurance, or related field
• Active Property & Casualty License
• Strong knowledge of commercial insurance products, markets, and carriers
• Insurance designations such as CIC, CPCU, ARM, or CRM, preferred
• Proven leadership, organizational, and communication skills
• Experience with agency management system, Applied Epic preferred
• Experience managing remote or h