Senior Technology & Executive Support Technician

Join Tubi (www.tubi.tv), Fox Corporation's premium ad-supported video-on-demand (AVOD) streaming service leading the charge in making entertainment accessible to all. With over 200,000 movies and television shows, including a growing library of Tubi Originals, 200+ local and live news and sports channels, and 455 entertainment partners featuring content from every major Hollywood studio, Tubi gives entertainment fans an easy way to discover new content that is available completely free. Tubi's library has something for every member of our diverse audience, and we're committed to building a workforce that reflects that diversity. We're looking for great people who are creative thinkers, self-motivators, and impact-makers looking to help shape the future of streaming.

About the Role:

Tubi is looking for a Senior Technology and Executive Support Technician to work in our New York office. The technician will be responsible for providing best-in-class support for Tubi employees in New York and remotely support San Francisco, Los Angeles, London, and Beijing offices. This includes direct support of C-Level Executives and their support staff. This is a key role, interfacing across multiple departments and business units. A successful candidate will be technically adept, hands‐on, a self‐starter, passionate about technology, communicative, and collaborative. The role requires one to maintain a high degree of professionalism and discretion, have superior hardware and software skills, and possess strong interpersonal skills. 

Responsibilities:

• Provide hands-on support for Tubi employees who are experiencing desktop hardware, software, mobile, audio/visual, and networking issues and provide complete follow-through to a successful resolution
• Be proactive in identifying problems and areas of improvement to reduce end-user downtime
• Work within the Desktop and Executive Support team to provide best-in-class, white-glove support to Executives and their assistants in the New York, San Francisco, and other satellite locations
• Plan, schedule, and execute computer equipment installations, imaging, upgrades, and replacement projects
• Provide white glove support during the onboarding and offboarding of users across the organization
• Support special events/ meetings in house and remote locations requiring travel as needed
• Log, update, monitor, and follow up on support requests in the ticketing system
• Manage and prioritize tasks efficiently, and to the required level of quality, within the context of the objectives supplied by management
• Procure, image, and deploy Mac and Windows desktops and laptops using the current Tubi imaging toolset   
• Stay up to date with the latest technologies and security best practices used within the company
• Train employees on current and new technologies available to them 
• Work directly with the wider Technology team on special projects, including but not limited to new technology deployment and cybersecurity initiatives
• Work with the support team and all other Technology groups to escalate and follow up on complex issues and projects
• Support remote access and cloud technologies to ensure that employees can work from remote locations
• Serve as a liaison between Tubi and third-party vendors
• Provide after-hours and weekend support as needed

Requirements:

• Formal education is preferred in a technical discipline
• Minimum 5 years experience in a Corporate Help Desk/Desktop Support environment including support of C-Level Executives
• An excellent customer service manner is required, with the ability to handle challenging support situations with a calm and methodical approach
• Demonstrate strong technical knowledge and advanced-level troubleshooting skills
• Flexibility to work varying hours to support special events and system maintenance windows
• Detail-oriented to carry out tasks thoroughly with accuracy and consistency
• Experience with implementing and supporting enterprise technologies like G-suite, Okta, Slack, Box, Office 365 and its admin functions - advanced Gmail and Outlook configuration- i.e. delegations, mailbox access, etc.), Okta
• Have a good understanding of networks in a corporate environment
• Experience supporting multiple platforms of desktops and mobile devices: Windows, MacOS,  iOS and Android
• Knowledge of IOT, automation systems, networking, AV, and infosec best practices
• Ability to quickly and appropriately prioritize and/or escalate multiple requests and bring them to successful resolution  
• Ability to lift and transport moderately heavy to heavy objects, such as computers and peripherals
• Excellent interpersonal sk