Italian Advisor for a Global Provider of Risk Management products and services - Portugal

<h2><b>Come and work with us.</b></h2> <p> </p> <p><b>Do you want to offer solutions to help our global clients protect and support their major purchases?</b><br/> Are you <b>Italian </b>native or fluent with strong <b>English </b>communication skills? <br/> Looking to make your career in a multicultural environment? <br/> <b>So we have the perfect opportunity for you!</b></p> <p> </p> <p>Our <b>client </b>helps people thrive in a connected world. Offering support, protection and services that put people first.</p> <p> </p> <p>As a customer service specialist in this project, your daily responsibilities will include:</p> <ul> <li>Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.</li> <li>Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers</li> <li>Answer inbound calls and emails within guidelines/goals established by the client and contact center management</li> <li>Complete daily tasks as allocated in an efficient and timely manner</li> <li>Maintain accuracy and security of customer information on the database</li> <li>Provide friendly and efficient service to the worldwide community</li> <li>Be a first point of contact to handle and resolve customer complaints</li> <li>Identify and escalate issues appropriately</li> <li>Compose thoughtful and accurate messages or customize prepared responses to customer emails</li> <li>Research information and troubleshoot problems using available resources</li> <li>Monitor and control numerous concurrent tasks in tandem</li> <li>Proactively and independently work to meet targets and goals</li> </ul> <p> </p> <p> </p> <p>To succeed in the role, you will need to have:</p> <ul> <li>Native or proficient level of<b> Italian (C2) (</b>mandatory<b>)</b></li> <li>Advanced level of<b> English (at least C1)</b> both verbal and written<b> (</b>mandatory<b>)</b></li> <li>Computer literate</li> <li>A motivated and enthusiastic personality</li> <li>Self-organized, planning and prioritization skills</li> <li>Patience, empathy, and a unique ability to manage stress</li> <li>Ability to work under pressure and adapt quickly to adverse situations</li> <li>Technical aptitude and the ability to pick up new technology quickly</li> <li>Able to follow guidelines and instructions</li> <li>Ability to keep calm and clear-headed in critical situations</li> <li>Ability to demonstrate confidence when imparting information or dealing with troubled callers</li> <li>High-speed internet access and appropriate conditions for remote work</li> <li><b>Must hold EU citizenship or valid work permit for Portugal</b></li> <li><b>Be a local candidate or willing to relocate to Portugal</b></li> </ul> <p> </p> <h2><b>Benefits. </b></h2> <p> </p> <ul> <li>Signing bonus</li> <li>Relocation package</li> <li>Competitive wages</li> <li>Paid professional training</li> <li>Employee discounts</li> <li>Private healthcare &amp; dental insurance (after six months of employment)</li> <li>Growth opportunities through various development programs</li> <li>Fun and engaging company-wide initiatives, including our EverBetter wellness program</li> <li>Job stability</li> <li>Life-long skills and experience</li> <li>Excellent work culture</li> </ul> <p> </p> <h2><b>Go further with Foundever™</b></h2> <p> </p> <p>We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. </p> <p> </p> <p><b>Apply today! </b></p> <p> </p> <p> </p>