RCM Patient Account Advocate

The following position is for employment with:

Mill Creek Oral Surgery
5437 Mahoning Ave Austintown, OH 44515

POSITION PURPOSE

Join our dynamic team as an RCM Patient Account Coordinator, where you'll play a crucial role in managing the revenue cycle for our clinic in partnership with the RCM team. Under the direct and indirect supervision of the Practice Manager, your primary focus will be to ensure the smooth handling of medical and dental claims, payments, and accounts receivable, supporting both patients and our practice to achieve optimal outcomes and care. The ideal candidate will occasionally fill in as a Front Desk Coordinator, where exceptional patient care is our primary focus.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Tech-Savvy Professional: Utilize your excellent computer skills to efficiently navigate and manage our practice software systems.
• Autonomous Decision-Maker: Exercise discretion and independent judgment to resolve billing disputes and coverage issues with minimal supervision.
• Accuracy Enthusiast: Review and send out daily claims ensuring precision and correctness.
• Payment Processor: Handle daily insurance payments, ensuring timely collections from patients and insurers.
• Account Auditor: Conduct thorough reviews of patient accounts receivables, audit accounts, and send out statements.
• Collection Specialist: Make collection calls and manage patient payments effectively.
• Insurance Liaison: Contact insurance carriers to follow up on outstanding claims promptly and efficiently.
• Report Guru: Perform daily credit and balance reports for the office, ensuring financial accuracy.
• Medicaid Expert: Stay informed about Medicaid regulations and guidelines to ensure compliance.
• Portal Pro: Utilize insurance portals accurately to check claim status and enter claims.
• Deadline Achiever: Run and complete required reports and tasks within the given deadlines.
• Patient Interaction: Expertly answer the phone, assist patients in scheduling appointments, and create patient accounts.
• Administrative Support: Check patients in, post payments, and convert treatment plans with accuracy and efficiency.
• Surgery Coordination: Assist with scheduling surgeries and ensure all necessary preparations are made.
• Team Collaboration: Work closely with other professionals to form a highly effective team, handling administrative tasks seamlessly.
• Versatility and Adaptability: Embrace a wide range of responsibilities and opportunities for learning and growth within the practice.

MINIMUM QUALIFICATIONS

• Confidentiality Champion: