Salesforce Administrator

The Salesforce Administrator is responsible for the day-to-day management, configuration, support, and continuous improvement of the Salesforce CRM platform. This role works closely with Commercial stakeholders and cross-functional departments to understand business needs and deliver technical solutions that enhance productivity, streamline processes, and maximize the value of Salesforce.

Essential Duties and Responsibilities

Salesforce Management & Configuration

• Configure and maintain user roles, profiles, permissions, page layouts, workflows, and approval processes.
• Create and manage custom fields, objects, record types, and relationships.
• Build and maintain reports, dashboards, and list views that support business decision-making.
• Manage data integrity through cleansing processes and duplicate record management.
• Conduct regular system audits to ensure compliance with best practices and internal standards.

Process Improvement

• Partner with Sales, Marketing, and Customer Support to identify and implement process improvements within Salesforce.
• Gather requirements from stakeholders and translate them into technical specifications for new projects and enhancements.
• Develop and optimize automation rules and approval processes to reduce manual tasks and improve efficiency.

Innovation, Automation & AI Enablement

• Design AI-powered workflows, automations, and agent interactions that directly support Commercial Sales objectives.
• Partner with business stakeholders, IT, and Salesforce vendors to implement and scale AI-enabled solutions.
• Track adoption and performance of deployed tools, translating user feedback and business outcomes into actionable enhancements
• Stay current on emerging Salesforce capabilities and recommend solutions that advance sales effectiveness and customer experience.

System Maintenance & Upgrades

• Monitor Salesforce releases and evaluate new features for relevance and applicability to the business.
• Manage system upgrades with minimal disruption to users.
• Coordinate with Salesforce support to resolve system issues and escalations.
• Communicate system changes and updates to stakeholders clearly and in a timely manner.

User Support & Training

• Provide day-to-day support for Salesforce users, troubleshoot issues, and respond to questions.
• Develop and deliver training sessions for new and existing users
• Create and maintain user documentation, manuals, and training materials.
• Assist with onboarding new users and configuring user accounts.

Education and Experience

• Bachelor's Degree in IT or a related field.
• 4 or more years of experience working with Salesforce in an analyst or administrator capacity.
• Capable of managing multiple tasks; demonstrated ability to successfully meet project timelines and goals in a fast paced environment.
• Salesforce and/or Agentforce Certification required.
• Strong analytical skills. Ability to assess situations using statistical and qualitative analysis and make recommendations and/or decisions to meet business needs.
• Ability and willingness to travel as needed.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

• Regularly required to sit, use hands, talk, and hear; occasionally lift up to 20 pounds.
• Requires close vision and extended use of a computer.