Manager, Food Service

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary<br>Responsible for overseeing the day-to-day operations of the facility including managing the staff, ensuring customer satisfaction, maintaining quality standards, and maximizing profitability.<br><br>Does this position require Patient Care?<br>No<br><br>Essential Functions<br>-Recruit, train, supervise, and schedule the food service staff, including servers, cooks, kitchen staff, and other personnel. <br>
-Manage all aspects of daily operations, including food preparation, service, inventory control, and facility maintenance. <br>
-Collaborate with chefs and culinary staff to create menus that align with the establishment's concept, customer preferences, and dietary requirements. <br>
-Develop and manage budgets, monitor expenses, and control costs to maximize profitability. <br>
-Establish and maintain relationships with vendors, suppliers, and contractors. <br>
-Ensure consistent adherence to quality standards for food preparation, presentation, and service. <br>
-Monitor food costs and analyze profitability for each menu item. <br>
-Collaborate with other departments, such as front-of-house, kitchen, and management teams, to ensure seamless operations and effective communication. <br>
-Monitor and oversee the preparation of food items, which may include washing, peeling, cutting, and chopping fruits, vegetables, and meats. <br>
-Monitor and oversee the assembling and portioning food items according to standardized recipes and portion control guidelines. <br>
-Ensure food and beverages are served to customers or clients in a friendly and efficient manner. <br>
-Monitor cash transactions to ensure accuracy. <br>
-Ensure cleanliness and sanitation standards in all food service areas, including dining areas, food preparation areas, and serving counters. <br>
-Ensure the proper receipt and storage of incoming food and supplies. <br>
-Monitor all health and safety regulations, including proper food handling, storage, and temperature control. <br>
-Supervise and schedule food service workers to ensure proper coverage. <br>

 

Qualifications

Education High School Diploma or Equivalent required and Trade/Technical/Vocational Diploma Foodservice Management required and Bachelor's Degree Hospitality/Hotel Management preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Food Service Industry Experience 5-7 years required and Management Experience 2-3 years required Knowledge, Skills and Abilities - Knowledgeable of food safety principles and practices. - Knowledgeable with basic food preparation techniques, such as cutting, chopping, and measuring ingredients. - Strong leadership abilities, including the ability to inspire and motivate a team, delegate tasks, and provide constructive feedback. - Understanding of financial management principles, such as budgeting, cost control, and inventory management. - Exceptional customer service skills. - Effective communication skills to understand customer orders, interact with team members, and follow instructions from supervisors.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)

Walking Frequently (34-66%)

Sitting Occasionally (3-33%)

Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)

Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)

Pushing Occasionally (3-33%)

Pulling Occasionally (3-33%)

Climbing Occasionally (3-33%)

Balancing Frequently (34-66%)

Stooping Occasionally (3-33%)

Kneeling Occasionally (3-33%)

Crouching Occasionally (3-33%)

Crawling Occasionally (3-33%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Frequently (34-66%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)