Citi AI Program Manager, Senior Vice President

Citi Cross Tech Services, AI Program Manager SVP

Are you a visionary leader with a passion for transformative technology? Do you thrive in dynamic, global environments where innovation is not just encouraged, but essential? If you possess a deep understanding of program and change management, coupled with a keen eye for emerging AI technologies, your place is with us.

Citi is seeking an exceptional Program Manager to spearhead the enterprise-wide adoption of Generative AI (Gen AI), shaping the future of how we work and innovate. This is more than just a role; it's an opportunity to be at the forefront of AI integration within one of the world's leading financial institutions. You will drive strategic change, foster stakeholder engagement, and craft high-impact communications that accelerate Gen AI adoption and unlock its immense potential across Citi.

Role Overview

Citi is seeking a dynamic and detail-oriented Program Manager to lead and drive Generative AI (Gen AI) change management and stakeholder engagement at an enterprise level. This role is pivotal in accelerating Gen AI adoption and usage through strategic program execution, stakeholder engagement, and high-impact communications. The ideal candidate will thrive in a fast-paced, global environment and possess a deep understanding of project management principles, change management strategies, and emerging AI technologies.

A successful Program Manager in this role will:

• Drive measurable increases in Gen AI adoption and usage across Citi through structured program management.
• Masterfully build trust and alignment among global stakeholders, orchestrating multi-stakeholder engagement.
• Design and deliver programs that are on time, within scope, and exceed quality expectations.
• Translate evolving and emerging Gen AI opportunities into actionable change strategies and communications with tangible impact.

Your Impact: Key Responsibilities:

As an AI Program Manager, you will play a pivotal role in every stage of our Gen AI journey through:

• Strategic Program Leadership: Manage end-to-end global Gen AI change management programs, from initiation to flawless execution, meticulously aligning them with Citi's strategic objectives and ambitious timelines.
• Masterful Stakeholder Engagement: Orchestrate multi-stakeholder engagement across all Citi businesses, functions, technology partners, and senior leadership, ensuring seamless adoption and optimal utilization of Gen AI tools and platforms.
• Program Design & Execution: Develop and implement high-impact program plans, complete with clear timelines, critical milestones, proactive risk mitigation strategies, and robust success metrics that track true impact.
• Cross-Functional Collaboration: Coordinate and empower diverse cross-functional teams to deliver impactful change communications, tailored , and comprehensive enablement materials that resonate with various audiences.
• Performance & Optimization: Continuously monitor and report on program performance, proactively identifying potential issues and implementing swift, effective resolutions to keep all initiatives on track and thriving.
• Culture & Advocacy Programs: Champion Gen AI awareness and education through implementation of PM operating disciplines, nurturing a vibrant culture of innovation and promoting responsible AI usage throughout Citi.
• Governance & Compliance: Ensure all Gen AI initiatives strictly adhere to Citi's rigorous standards and robust governance framework, upholding integrity and security.

Key Performance Indicators (KPIs) to actively Program Manage:

• Adoption Metrics:
  • Significant % increase in Gen AI tool usage across business units (with active usage).
  • Growth in new users onboarded weekly.
  • Increase in successfully deployed Gen AI use cases.
• Accelerator Program Delivery:
  • High % of Accelerators actively engaged.
  • High % of Accelerators achieving AI training.
  • Increased Accelerator adoption wins per business/function.
• Stakeholder Engagement:
  • Achieve high stakeholder satisfaction scores (via surveys, feedback loops).
  • Increase in cross-functional workshops and engagement sessions conducted.
  • High % of stakeholder groups actively participating in change initiatives.
• Communication Effectiveness:
  • Strong open and engagement rates for Gen AI communications.
  • High number of sessions delivered and attendance rates.
  • Positive feedback scores on clarity and usefulness of communications.
  • Increase in digital Citi AI assets created, viewed, and trending.
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