Design Sales Advisor

Come join the team that is reinventing home! Wayfair is hiring for our AllModern retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s AllModern store might be the future home for your career.

 

What you’ll do: 

• Leverage your interior design and sales expertise in the home furnishings space to help our customers navigate through their design needs and purchases  
• Manage virtual and in-store design appointments (including preparation of design deliverables, product curation, and follow up)
• Meet or exceed sales and customer satisfaction targets, and other established KPIs 
• Navigate multiple software applications, 3rd party and proprietary tools to provide customers with recommendations for their budget, style, and timeline (via moodboards, space plans, and 2d/3d room views)
• Share your expertise in fabric & finishes, bringing awareness to performance, texture and durability characteristics as well as market trends using digital and physical swatches
• Efficiently manage your time in design appointments and sales floor interactions by prioritizing the customer experience while keeping communication open with leadership
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations 
• Grow through world class training and continuous career development. You’ll be trained on our product offerings, service add-ons, software, processes, supplier customizations 
• Participate in operational store activities as needed:  bringing new products to the floor, floor sets, replenishment and substitutions
• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Exemplify a positive and professional attitude on a daily basis with customers and your team members

 

What you’ll need: 

• 2+ years of sales experience (preferably in a design related environment)
• Passion for great customer service and a drive to exceed sales targets
• Interior design, Art, Architecture, Fashion Merchandising  experience a plus
• Strong organization, self-motivation, communication and relationship management skills 
• Track record of thriving in a fast paced and changing environment
• Demonstrated ability to work within a team sales environment
• Proficiency in Google and Microsoft Office applications preferred
• Demonstrated use of technology to drive business results, ability to learn new software programs quickly
• Bachelor’s degree or college diploma equivalent preferred 
• All employees will be expected to represent the brand through polished communication, personal appearance and professionalism.

Essential Functions:

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customers' needs.
• Ability to recommend merchandise to customers.
• Technical acumen to learn necessary software and systems
• Ability to process information and merchandise through a computer system and POS register system. 

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Hours:

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.

Our store hours are Monday - Saturday 10:00 AM - 7:00 PM and Sunday 10:00 AM - 6:00 PM. Employee shifts may include an hou