Sr. Project Manager (ServiceNow)

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
As a Senior Project Manager, you will be responsible for delivering technology projects on time and on budget with a focus on delivering excellence by demonstrating leadership, strong client and team trust, solid project management core skills, and the ability to handle all the administrative aspects of a project. In addition to client-focused project delivery, Project Managers can support the service group through involvement in process improvement activities.

Travel Requirements: 

This position is remotely based in the Continental US but could require up to 10% travel for company meetings and client site visits. 

Responsibilities Include: 

• Lead multiple technology implementation projects simultaneously using Contender Solution ’s project management method
• Coordinate all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams
• Manage relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations
• Track and maintain an accurate and continually updated view of the activities and deliverables to ensure projects are delivered on time, within budget, and meets or exceeds customer satisfaction goals
• Assure that the expected service levels are met and that all Statement of Work deliverables meet quality standards
• Perform day-to-day management of all phases of the project including project requirements, design, development, test, and deployment of each project
• Manage resource planning and assignments by partnering with internal staff to determine the project approach, staffing, responsibilities, and schedules according to the project timeline
• Define team member roles and expectations and ensures effective communication between all parties involved in the project
• Monitors cost to provide accounting support for project time, materials, and services.
• Oversees change management on the overall project scope, according to a predefined change process, to meet project goals
• Develops a partner relationship with the client for the long-term benefit of the client and Presidio
• Remain up to date on relevant solutions, products, and services by attending internal PM training/meetings, achieving developmental plan goals, and obtaining or maintaining PM certifications
• Actively participates in the development of Program and Project Management practices by participating in internal change initiatives

Required Skills and Professional Experience: 

• Bachelor’s degree or the equivalent work experience and/or military experience 
• 8-10 years' project management experience managing multiple projects to successful completion, preferably at a technology solution provider or in a corporate Information Technology department 
• Minimum of 3 years’ experience delivering ServiceNow projects
• Superior project management, time management, and coordination skills to plan, organize, staff, and direct the overall production of a project.
• Demonstrated ability to implement projects successfully on-time and on-budget.
• Demonstrated ability to organize and coordinate all project activities assigned to him/her from project planning, to tracking and reporting issues, and status reporting
• Effective people management skills including motivating, developing, coaching, directing, and identifying the best people for the job
• Exceptional interpersonal and active listening skills
• Strong customer service, interpersonal, and active listening skills
• Strong public speaking and presentation skills with the ability to manage relationships by persuading and negotiating with others
• Solid communication and change management skills to influence and lead the project team and customer through the change management process
• Results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done
• Ability to manage numerous small projects simultaneously
• Ability to be socially perceptive and be attentive to other’s reactions and why they respond as they do
• Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills
• Excellent ora