Edp Systems Analyst II

This position is for an EDP Systems Analyst II to join the Distributed Learning Team and assist with the upkeep associated with Distributed Learning systems and classrooms throughout the state. The main responsibilities will involve maintaining Distributed Learning systems and classrooms across the state, offering both remote and on-site technical support for PC/laptops in a Windows environment. Expertise in troubleshooting PC/AV hardware, networking, and active directory environments will be crucial. Additionally, this position will also assist with the setup and maintenance of the Mobile Distributed Learning Classrooms.

Duties and Responsibilities

• Troubleshoot and resolve issues in Massachusetts National Guard Distributed Learning Classrooms.
• Work with customers to assist with questions, issues, and support of collaboration tools.
• Collaborate with the Distributed Learning Team to implement upgrades and hardware changes to the classroom equipment.
• Travel to Distance Learning Classrooms to meet with classroom points of contact and address issues, events, and concerns.
• Transport and setup up Mobile Distributed Learning Classrooms (MDLC’s) throughout the state as required.
• (Re)image and prepare PC/laptops for classroom deployment and degauss decommissioned equipment.
• Assist the Distributed Learning team with surveys of potential MDLC move locations and meet with units requesting MDLC Classroom information.
• Work with the Distributed Learning Training Coordinator to provide information to potential customers and support event coordination/setup/post-event recaps.
• Assist EDP Systems Analyst III with Windows administration, patch management and vulnerability remediation. Assist with Network administration of Distributed Learning Classrooms.
• Additional duties as assigned.

Desired Essential Skills and Qualifications

• Strong knowledge of the English language, including grammar, spelling, sentence structure, word meaning and punctuation.
• Ability to follow and give oral and written instructions clearly and precisely.
• Familiarity with the latest presentation technologies.
• Ability to write and maintain accurate records.
• Ability to effectively communicate with customer and assemble information per established procedures.
• General understanding of video teleconferencing or electronic learning.
• Ability to work collaboratively and exercise sound judgment.
• Ability to independently plan and organize and demonstrate professional courtesy and tact in dealing with personnel, clients, vendors or other agencies.
• Proficiency in Microsoft software suites.
• Strong troubleshooting skills for IT and AV hardware and software.
• Strong understanding of audio/video conferencing tools and experience with electronic learning.
• Expe