Manager, Global Office Operations & Facilities

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

About Us

At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo brings to our workplace every day. We believe everyone deserves a fair shot at success and celebrate the experiences each person brings beyond traditional job requirements. If you’re a close but not exact match with the description below, we hope you’ll still consider applying. Want to learn more? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

About the Team

The Global Real Estate Operations (GREO) team at Klaviyo plays a critical role in optimizing and managing our corporate office portfolio to support the company’s evolving business needs. We work cross-functionally to ensure our global workplaces align with strategic objectives, drive operational efficiency, and enhance workplace experiences for all Klaviyos.

About the Role

Klaviyo is seeking a Manager, Global Office Operations & Facilities to join the GREO team. Reporting to the Director, Global Real Estate Operations, you and your team will be responsible for overseeing and optimizing the operations of our office portfolio. You will act as the primary liaison with property managers, landlords, and service vendors while thoughtfully leading strategic operational projects and initiatives. The ideal candidate will excel in operational and project management, be comfortable working in a dynamic, fast-paced environment, and collaborate seamlessly with multiple internal and external stakeholders.

This position is based in our Boston, MA headquarters and may require domestic or international travel up to 25% of the time.

How You'll Make a Difference

• Portfolio Optimization: Support Klaviyo’s real estate strategy by identifying opportunities for portfolio optimization and alignment with organizational objectives, driving both efficiency and scalability
• Property & Vendor Management: Build and maintain strong relationships with landlords, property managers, and third-party service providers, ensuring seamless operations and rapid response to issues
• Financial Oversight & Audits: Oversee budgets for office operations, conduct audits, verify expense accuracy, and proactively identify cost-saving opportunities
• Operational Efficiency: Leverage technology and data to improve facility and office management, space utilization, and operational processes
• Cross-Functional Collaboration: Collaborate closely with Finance, Legal, HR, IT, Security, and other internal partners to contribute to achieve enterprise-wide goals
• Reporting & Analytics: Analyze occupancy, spend, and employee satisfaction data; report insights to leadership and leverage analytics to drive continuous improvement
• Compliance & Risk: Ensure all properties operate safely and comply with all applicable health, safety, and environmental regulations. Proactively manage risk and address issues as they arise
• Special Projects: Contribute to various special projects, as-needed

Who You Are

• 5+ years of experience in office / facilities operations, corporate real estate, property management, or a related field
• Able to thrive in a lightning fast-paced, dynamic, and global environment
• Strategic thinker with outstanding problem-solving and analytical skills
• Strong background in lease administration, landlord relations, and external service provider management
• Outstanding interpersonal, leadership, and stakeholder management skills, with the proven ability to collaborate effectively across teams and geographies
• Experience with business continuity, crisis management, and aligning operational solutions to organizational needs
• Highly organized, skilled at managing multiple projects and (at times, conflicting) priorities simultaneously
• Tech-savvy, data-driven, and proficient using real estate/workplace management tools and platforms
• Adept at interpreting complex lease agreements and real estate contracts
• Available to work from the Boston, MA office and travel up to 25% of the time, d