Enterprise IT Support Officer - Dedicated Support

General information

Requisition # R61188 Locations USA-VA-Mclean Posting Date 06/14/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time

Description & Requirements

Unlock the secrets of intelligence with ManTech! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with ManTech!

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) – Dedicated Support to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and Executive-level staff, ensuring the highest standards of service, confidentiality, and responsiveness.

Responsibilities include, but are not limited to:

• Provide high-touch, ITIL-based support to VIP staff by efficiently managing the full lifecycle of incidents and service requests, including independent troubleshooting and resolution of complex technical issues without Tier 3 escalation.
• Deliver remote and onsite desktop support using secure tools for system repair, configuration, and optimization.
• Maintain and update service records, ticketing systems, and access administration logs to ensure accuracy and compliance.
• Provide technical support for sensitive applications, and handle confidential data with integrity and discretion.
• Manage access rights and account administration for enterprise applications, databases, and secure systems, while supporting access requests, virus scanning, data transfers, and standalone devices, printers, and peripherals in compliance with security protocols.
• Support collaboration tools and VTC systems such as Microsoft Teams, WebEx, and mobile devices for executive communications.
• Supporting all facets of installations, which includes the physical placement of which includes the physical placement of desktop IT equipment to include printers, CAT5 and fiber optic cable, rack mounted network equipment, switches, workstations, and communications equipment as required.
• Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.
• Member of a team comprised of a variety of skills that provide coverage from 6:00 a.m. – 6:00 p.m.  Occasional after hours, on call, and weekend support when required.

Minimum Qualifications:

• Bachelor’s Degree and 4+ years of experiences, or a combination of education and work experience equivalent to 8+ years. Minimum 4 years’ experience required supporting customer IT installations.
• Component Mission Administrator (CMA) Certification or Directorate Mission Administrator (DMA) Certification.
• Resolving technical problems and ans