UI Health - Staff Nurse I Extra Help - Call Center

UI Health - Staff Nurse I Extra Help - Call Center

 

Hiring Department: Call Center
Location: Chicago, IL USA
Requisition ID: 1041373
FTE : 1
Work Schedule –
Shift :
# of Position: 1
Posting Date: 7/1/2026
Salary: The previously determined rate for this position is $58.00 The final rate offered will be determined by the collective bargaining agreement, internal salary equity, candidate experience and qualifications, and budget constraints. It is not typical for an individual to be offered a rate at or near the top of the full range for a position.  


This position requires Illinois residency within 180 days of the hire date.(RNs only)

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

 

Position Summary
The Staff Nurse I provides direct patient care and takes the initiative to improve patient outcomes by integrating Shared Leadership, Evidence Based Practice, Relationship Based Care, and standards of nursing excellence into clinical practice. This position integrates professional practice model, current standards of practice and clinical experience to provide "quality" patient care as measured by established nursing quality standards and other governing/accrediting health care bodies. The Staff Nurse I engages and obtains information from patient and/or family to advocate for the patient, develops an appropriate patient educational plan, and responds to patient's changing needs while sharing information and collaborating with other members of the health care team to promote effective patient care. The Staff Nurse I participates in organizational, departmental, and shared leadership activities; supports department and unit goals in daily behavior.

Duties & Responsibilities

Performs telephonic clinical assessment and triage utilizing professional nursing judgment, established protocols, and decision support tools to determine acuity, provide care recommendations, facilitate appropriate referrals, and initiate emergency services when indicated.

Recognizes symptoms, establishes priorities, and responds to patient needs through telephonic assessment and clinical judgment.

Provides clinical education, guidance, and reinforcement of care plans to patients, caregivers, and callers to support understanding of care recommendations and appropriate resource utilization.

Shares information and collaborates with clinical and non-clinical staff, serving as a resource to support effective care coordination, appropriate escalation, and alignment across care settings.

Advocates for patients, families, and callers to support safe, appropriate, and timely care.

Engages support personnel by delegating appropriate tasks per the Illinois State Nurse Practice Act and provides support and feedback.

Integrates theoretical knowledge, evidence-based practice, current standards of care, and clinical experience to support safe, high-quality care delivery.

Documents and communicates clinical assessments, recommendations, and interventions in a timely manner within the electronic medical record and other approved systems, ensuring appropriate routing, follow-up, and coordination of care.

Adheres to established clinical protocols, scheduling guidelines, and escalation processes while prioritizing work based on patient need and maintaining accountability to organizational policies, reg