Senior Software Engineer (Stability Optimization)

Job Description:

The Role

The Workplace Investment (WI) Stability Optimization CoE is looking for a utility player with strong communication, highly customer obsessed, proven engineering and multiple years production support experience. In this role the individual will play a vital role in supporting our testing teams across multiple test environments and will be responsible for leading the environment stability in line with the WI COE group’s roadmap and aligning to WI and needs of other business groups within Fidelity. We do this by coordinating the response to environment issues while also supporting our applications in a customer facing test environment and driving to resolution in a customer technical support model.

The Expertise and Skills You Bring

• A Bachelor’s or master’s degree in Computer Science, Software engineering or related field
• At least 6 years of experience working in sophisticated production environment, on-Prem and Cloud
• Experience with monitoring/observability tools such as CloudWatch, Datadog/Splunk, ELK stack.
• Strong experience of creating dashboards in Datadog and Splunk
• Should have experience in coordinating and triaging incidents within the managed environments, with ITIL practice knowledge to support the day-to-day operations
• Knowledge of CI/CD pipelines stacks like Github, Jenkins, Maven, Docker, Artifactory, Kubernetes, uDeploy
• Knowledge of Java, Python, or other Distributed Technologies, including experience in Cloud platform such as AWS and/or Azure
• Analytical & detail orientated thought process with the ability to take methodical approach to activities such as data analysis & stability trending.
• Leading the coordination with stakeholders through resolution of the incident. Closely partnering and collaborating with Infrastructure, Engineering, Operations, Squads and Business Leadership to ensure alignment across the business.
• Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications
• Deeply self-motivated with the ability to work independently, coordinating activities within cross-regional and multi-functional teams

 

The Value You Deliver

• Bring Stability and Efficiencies to WI Squads and Operations to accelerate development life cycle
• Guiding resources assigned to the incident and ensures the incident is receiving the accurate support to drive resolution as quickly as possible
• Bring together technical, procedural, and financial data to reduce toil and increase efficiency

 

The Team

The WI QE Center of Excellence (COE) is passionate about driving WI organizational’ s technological innovation initiatives and improvements which accelerates the squad, operational efficiencies and improve the customer experience. The mission of the COE is engineering excellence across the WI business with focus areas on engineering effectiveness, engineering measurement and maturity, engineering innovation and engineering culture and craft. Stability is our top priority!

Certifications:

Category:

Information Technology

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.