Asst Superintendent Customer Service - 90388998 - Chicago
AmtrakAbout the role
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
Manages on‑board service, coach cleaning, and crew base operations within an assigned operating area to ensure safe, compliant, and reliable passenger service delivery. Leads supervisors and represented employees, oversees staffing and day‑to‑day operations, and administers budgets and support services in alignment with established policies, labor agreements, and service standards. Exercises judgment within defined objectives and operational guidelines.
Essential Functions
- Plan, direct, and monitor daily on‑board service and crew base operations to meet safety, service quality, and performance standards.
- Lead, coach, and hold accountable supervisors and represented employees; manage staffing, scheduling, performance management, and adherence to labor agreements.
- Implement and enforce safety programs, operating rules, and corporate policies; address incidents, service disruptions, and corrective actions as required.
- Manage assigned budgets and administrative processes, including payroll controls, staffing costs, and vendor or support service coordination.
- Partner with internal stakeholders to resolve service issues, support service recovery, and implement operational improvements.
Minimum Qualifications
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Preferred Qualifications
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Knowledge, Skills, and Abilities
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The target salary for the Assistant Superintendent Customer Service is $125,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave Life Insurance Rail Pass Privileges Short- and Long-term Disability Insurance Employee Assi
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