Manager, Medical Info Management

The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model.

We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more! 

GENERAL DESCRIPTION

Under the direction and guidance of the Director of Revenue Cycle, the Manager of Medical Information Management is responsible for leading and overseeing Medical Information Management (Health Information Management) and Coding operations to support the integrity, confidentiality, and timely availability of the legal health record, and to ensure accurate, compliant coding practices that optimize front-end and back-end revenue cycle performance. This position provides direct oversight of medical record completion, release of information, document imaging and record management processes, and coding functions, ensuring consistent workflows for documentation standards, regulatory compliance, data quality, and audit readiness. The Manager partners with clinical departments, patient access/registration, Patient Financial Services, compliance, and revenue cycle leadership to improve documentation and coding accuracy, support clean claim performance, reduce denials, and promote effective integration of medical and financial information across the organization.

ROLES & RESPONSIBILITIES

1.    Lead daily Medical Information Management (MIM) and Coding operations, ensuring accurate and timely release of information, coding accuracy, and adherence to documentation standards.
2.    Establish, maintain, and continuously improve workflows for release of information, the provider deficiency process, and coding functions.
3.    Ensure MIM adheres to policies and procedures related to protected health information (PHI) storage, retrieval and release, and record retention.
4.    Work collaboratively with other departments in the development of business plans for new services, enhancement of existing services and/or elimination of services as needed.
5.    Coordinate internal and external coding audits and support provider education.
6.    Establish, maintain, and continuously improve coder accuracy, including ICD-10 and CPT/HCPCS coding.
7.    Develop, implement, and evaluate department budgets; analyze variances and implement corrective actions to ensure expenses remain within budgetary standards.
8.    Ensure timely and complete review of contracts and agreements related to the MIM Department.
9.    Serves as a resource to others on issues specific to supervising area within BMC and with external entities.
10.    Participates in ongoing performance improvement within the department and ensures the integration of these initiatives into the organizational performance improvement plan.
11.    Participate in or lead designated committees and deliver presentations to internal or external groups, as needed.
12.    Accepts positive and developmental feedback; effectively integrates suggestions to practice.
13.    Directly supervise MIM and Coding team members, including hiring, onboarding, coaching, performance management, and scheduling to meet operational needs.
14.    Ability to work independently, prioritize multiple demands, and meet deadlines in a high-volume environment.
15.    Monitor key performance indicators (e.g., coding timeliness, release of information accuracy, and coding accuracy).
16.    Collaborate with the Director of Revenue Cycle and other leaders to support revenue cycle initiatives, system enhancements, and change management impacting MIM and Coding.
17.    Performs additional duties as assigned.

MINIMUM QUALIFICATIONS

1.    Bachelor’s degree in a related field. 
2.    Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) or Certified Professional Coder (CPC).
3.    5 years of experience in a medical coding position in a hospital environment. 
4.    2 years of supervisory leadership and operational experience at a management level.
5.    Experience supporting compliance with healthcare accreditation standards and applicable privacy and confidentiality requirements.
6.    Excellent computer skill