Remote - Senior Site Reliability Engineer (SRE)

We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.

At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.

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JOB DESCRIPTION

Role Overview:

As a Senior Site Reliability Engineer, you will be instrumental in ensuring the reliability, scalability, and performance of our systems. You will develop and implement strategies for automated software deployment, maintain robust monitoring and observability infrastructure, and drive industry best practices. Your role will involve close collaboration with cross-functional teams to enhance the software delivery lifecycle and improve operational responses through automation and training. Additionally, you will participate in an on-call rotation for incident response. 

Responsibilities: 

• Develop and implement strategies for predictable and automated software deployment across various environments. 

• Design, implement, and govern our monitoring infrastructure to ensure optimal service reliability and performance. 

• Collaborate with cross-functional teams to define and refine release and reliability engineering processes, ensuring alignment with business needs and industry best practices. 

• Work closely with development, operations, and quality assurance teams to establish strong partnerships and streamline the software delivery lifecycle. 

• Stay updated on the latest trends and advancements in release and reliability engineering, applying relevant knowledge to improve our infrastructure and processes. 

• Collaborate with stakeholders to establish and track key performance indicators (KPIs) and service level indicators (SLIs) for release and reliability engineering, regularly reporting on progress and identifying areas for improvement. 

Qualifications: 

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience. 

• Minimum 5 years' experience in release engineering, service reliability engineering, or a related field, with a proven record of accomplishment of managing complex software deployments and maintaining high availability systems. 

• Strong background in cloud computing platforms (e.g., AWS, Azure, GCP) and their associated deployment and monitoring services. 

• Proficiency in implementing and managing automated deployment and monitoring tools. 

• Familiarity with observability tools and practices, including logging, metrics, and alerting. 

• In-depth knowledge of industry best practices and emerging trends in release and reliability engineering. 

• Excellent problem-solving and troubleshooting skills, with the ability to navigate complex technical challenges. 

• Effective communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams. 

• Experienced in working with messaging and event bus queues ensuring efficient message processing. 

• Proficient in performance monitoring and improvement for SQL and NoSQL