Quality Assurance Specialist (Pension)

Responsibilities 

• Review and authorize pension benefits for retired 1199SEIU members, surviving spouses, beneficiaries and their estates; ensure benefits are processed in compliance with Federal and Plan regulations  
• Verify pension calculations and medical benefit entitlements for members who receive counseling; ensure members are informed of accurate pension and medical benefits due to them upon retirement 
• Maintain counts of daily production including approvals and rejections for Quality Assurance Specialists; provide up to date information on daily production  
• Generate and review written correspondence to members based on Plan provisions; accurately inform members of retirement benefit options or reasons for denials  
• Counsel prospective retirees on pension and medical benefits as needed; provide information of various retirement options regarding payments and benefits 
• Review and authorize re-calculation of pension benefits; adjust any underpayment or overpayment in pension benefits based on additional information obtained from members, employers or Social Security Administration 
• Review and audit changes made by Pension Reconciliation Unit; ensure updated information has the proper authorization and signatures 
• Perform additional duties and projects as assigned by management    

Qualifications 

• High School Diploma or GED required; Bachelor’s degree preferred 
• Minimum four (4) years pension claims processing or pension counseling experience in a benefits environment required  
• Comprehensive knowledge of pension administration, eligibility requirements, benefit provisions, and enrollment protocols required 
• Excellent written and verbal communication skills required; able to work independently and in teams 
• Solid background with pension auditing and compliance review desirable 
• Basic skill level in Microsoft Word and Microsoft Excel preferred
• Able to perform data analysis, pension calculations and ability to navigate pension systems (Vitech V3)  
• Excellent written and verbal communication skills required; able to work independently and in teams 
• Superb time management skills required; ability to work well under pressure for timely payment of pension files, meet deadlines and department goals 
• Positive work attitude and good interpersonal skills a must; able to maintain professional ethics in the performance of duties  
• Proactive and analytical problem solver required; able to communicate with management and staff on complex issues