In-Home Expert

Job Description

Asurion In-Home Expert (Part Time to Full Time)

When a customer’s device is lost, broken, or stolen, we deliver a replacement device the exact same day it’s ordered. We also provide our customers with premier tech support to get them up and running again.

• Full Time Expert roles in the below markets are available only to Current Part Time In Home Experts
• Performance rating must be Strong or above
• Not enrolled in PIP, Written Warning, Final Written Warning or higher disciplinary action
• No relocation or requests for move to other markets can be accepted through this process
• No exceptions to available schedules listed below
• Hiring decision will be based performance including, but limited to; the last 90 days EPE, 5 Star, Job Duration and Solve Rate
• Full Time Expert pay rates may be discussed one on one with your current Coach

What you’ll be doing:

Our team of Asurion In-Home Experts keeps our customers connected by bringing replacement devices and in-person tech support directly to them wherever they are – home, office, or even a local coffee shop. These Experts help customers set up their devices with things like email, apps, and troubleshooting while delivering our award-winning, personalized customer resolution experience. That’s where you come in.

Full Time Expert roles in the below markets are available only to Current Part Time In Home Experts - schedule information will be provided in next steps after application

Schedules are 12:05pm - 9:05pm Local Time

Atlanta, GA (1)

Tue/Wed OFF

Augusta, GA (1)

Mon/Tue OFF

Birmingham, AL (2)

Sat/Sun OFF

Sat/Sun OFF

Bloomington, IL (2)

Mon/Tue OFF

Tue/Wed OFF

Buffalo, NY (1)

Sat/Tue OFF

Cedar Rapids, IA (1)

Mon/Tue OFF

Charleston, SC (1)

Sat/Tue OFF

Charlotte, NC (1)

Wed/Thu OFF

Dallas, TX (1)

Sat/Tue OFF

Denver, CO (1)

Thu/Fri OFF

Des Moines, IA (1)

Sat/Tue OFF

El Paso, TX (2)

Sun/Mon OFF

Tue/Wed OFF

Fort Myers, FL (1)

Sat/Thu OFF

Hartford, CT (2)

Sun/Mon OFF

Tue/Wed OFF

Honolulu, HI (1)

Sat/Thu OFF

Houston, TX East (1)

Tue/Thu OFF

Houston, TX West (2)

Tue/Wed OFF

Thu/Fri OFF

Little Rock, AR (1)

Sun/Tue OFF

Lubbock, TX (1)

Sun/Wed OFF

Memphis, TN (1)

Mon/Tue OFF

Miami South, FL (3)

Mon/Tue OFF

Mon/Wed OFF

Wed/Thu OFF

Omaha, NE (1)

Wed/Thu OFF

Rochester, NY (1)

Sat/Wed OFF

Sacramento, CA (5)

Sat/Sun OFF

Thu/Fri OFF

Tue/Thu OFF

Fri/Sat OFF

Sat/Sun OFF

Savannah, GA (1)

Wed/Fri OFF

Shreveport, LA (3)

Sat/Sun OFF

Thu/Fri OFF

Tue/Wed OFF

Toledo, OH (1)

Tue/Wed OFF

Tucson, AZ (1)

Tue/Wed OFF

Meet with customers face-to-face at the customers’ location (typically home, but occasionally their workplace, coffee shop, etc.).Resolve operational issues on customers’ devices, other equipment, and connectivity while offering education and device optimization suggestions. Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other consumer electronics.

• Gain an understanding of each customer’s technology in order to offer additional products and protection solutions customized to their needs.
• Meet or exceed key performance indicator metrics for performance measurements and sales goals; receive feedback/coaching from the management team including leadership, Trainers, Quality Analysts, etc.
• Must be fluent in English and able to communicate with customers, coworkers, and leaders verbally and in writing.
• Travel daily to and from the Forward Stocking Location and several customers’ locations throughout a designated region.
• Drive personal vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather.

If you’re a good fit for the job, you’ll be able to:

• Offer customers a value-added experience with premier customer service through