Manager, Salesforce Customer Relationship Management (Hybrid)

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide. 

As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem. 

This role is responsible for management, maintenance, and support of the Salesforce.com ecosystem at Chamberlain Group. This role will partner with the Business Owners of the individual Salesforce.com clouds (Sales, Service, Marketing) to drive ongoing alignment and manage a roadmap of initiatives that enable the business strategy. The role will support all and sometimes lead Salesforce projects, enhancements leveraging project management methodology and ensuring delivery on time, on budget, with quality. This role will partner with individual contributors along with a team of contracted developers and administrators who support, maintain, and administer the Salesforce platform, working with and supporting admins from each individual cloud to ensure efficient processes. This role will assist with the Change Control and Release Management process, minimizing risk and helping ensure successful deployments of Salesforce functionality. The role will stay current with Salesforce product and technology roadmaps, identify opportunities to further leverage the platform to drive value for Chamberlain, educate colleagues and stakeholders, and contribute to application strategy and roadmaps. The role requires project leadership, coordination, deployment, configuration management, gathering business requirements, design, documentation, customization and configuration experience.

Essential Duties and Responsibilities

• Collaborate with sales, finance, marketing, sales operations, customer service, and other key stakeholders to define and execute Chamberlain Group's Salesforce.com (SFDC) strategy and roadmap, in alignment with the overall IT applications strategy and roadmap

• Create and maintain a backlog of Salesforce Cloud initiatives from across the Chamberlain Group clouds to ensure visibility and the appropriate prioritization.  Manage the Chamberlain Group Salesforce Governance process to prioritize initiatives collaboratively with cross-functional stakeholders

• Stay current with Salesforce.com product and technology roadmaps and industry trends

• Identify, implement, gain adoption, and maintain processes and standards for the use of SFDC along with integrated tools and reporting and future potential 3rd party tools as needed by the business

• Support a team of Salesforce admins and developers who support, maintain, and administer the platform working collaboratively with admins from individual clouds. Maintain overall SFDC system configuration, dashboards, reporting, and data maintenance, including new objects, functionality, customizations, page layouts, etc.

• Lead project teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices

• Manage creation of deliverables according to the Software Development Lifecycle such as functional and technical specifications; review deliverables of direct reports to ensure quality, consistency, and long-term supportability

• Manage end-to-end project delivery; prepare work estimates and work schedules; manage issues and risks; manage stakeholder communications

• Maintain knowledge of new Salesforce.com capabilities and educate Chamberlain Group stakeholders on the benefits of those capabilities. Create training content and deliver internal training to relevant parties. Serve as the internal evangelist for the use of the platform

• Ensure SFDC processes and approval flows comply with all internal and external audit requirements, data privacy, and regulatory requirements

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing r