Client Success Manager, Special Operations Command

Rhombus Power is purposefully transforming defense and global security enterprises with Guardian, our Artificial Intelligence platform for strategic, operational, and tactical decision-making at the speed of relevance.

We provide relevant, actionable, and AI-powered insights at each step in the defense decision-making cycle. Equipped with Guardian's AI-powered tools-- from infrastructure to data to insights -- our clients are able to solve their most complex, interconnected challenges and achieve decision and operational superiority. 

Come join our cross-disciplinary and world-class team that is delivering game-changing solutions to transform global security.

Learn more about Rhombus and watch a demonstration of Guardian, our AI Platform here -- https://youtube.com/watch?v=3PxY6su1Q-Q

See the following articles to learn more about what we do:

https://foreignpolicy.com/2023/06/19/ai-artificial-intelligence-national-security-foreign-policy-threats-prediction/

https://federalnewsnetwork.com/air-force/2023/12/new-decision-advantage-tool-will-change-how-air-force-makes-investment-decisions/

Location

MacDill Air Force Base/Tampa, Florida

Job Description

Rhombus Power is seeking a Client Success Manager, Special Operations Command (SOCOM) to manage the delivery of complex enterprise AI software deployments. Candidates are expected to bring a strong track record of driving tangible business value and outcomes for DOD customers, with expertise in application development, artificial intelligence and machine learning, and with data integration.

The Client Success Manager (SOCOM) will have multiple responsibilities including the following: growing and managing an on-site team, working with reach-back developers and leadership, providing software deliverables to multiple clients including program management during the period of performance, and seeking new business opportunities.

We’re seeking someone in leadership experience of small to medium sized teams, with subject matter expertise in all-domain threat awareness, business intelligence and operations, and accelerated Command and Control decision making. 

You will be responsible for developing and maintaining close relationships with senior executives and leaders of our multiple clients, working with these stakeholders to fully understand their needs, and then fully executing these partnerships from proposal through project implementation. You must be willing to lead projects to completion and not wait for detailed instruction from company leadership.

This position requires technical aptitude and a combination of skills: strategy consulting, facilitation, stakeholder management, project management, process optimization, analytics, and AI methods - a person who loves fixing problems and always brings their best to work! Successful candidates are respected at SOCOM, connected, and deeply technical. 

The position is available immediately, and will be a hybrid model with 3-5 days of on-site work at MacDill AFB in Tampa, Florida.

This role requires US Citizenship or US Permanent Residence. Active Department of Defense (DoD) security clearance (Secret or higher) is highly preferred. 

Responsibilities

Successful candidates will oversee the entire software implementation life cycle and accomplish the following activities: 

• Collaborate with customers to craft compelling use cases that drive business value, translate use cases into requirements and specifications, validate the tractability and define the data requirements for AI use cases.
• Quantify and track value metrics that can be realized from Rhombus Power’s enterprise AI software. 
• Advise executive customer stakeholders on future use case roadmap and implementation plans aligned to Rhombus Power’s solutions and drive customer success and adoption with a focus on customer retention, advocacy and expansion.
• Turn business requirements into application features and capabilities, map use cases to granular team tasks and produce detailed production project work plans. 
• Dive into technical details and lead activities to ensure successful delivery to our customers (e.g., functional scoping, application and data integration quality assurance, deliver training, issue debugging and resolution). 
• Anticipate stakeholder needs, remove obstacles and accelerate the path to customer success, track and address ri