Customer Care Coordinator

Now hiring! Customer Care Coordinator - Automotive Refinish

 

Southfield, MI (Hybrid/Remote)

 

We are looking for a Customer Care Coordinator to join our Coatings team in Southfield, MI.

 

Come create chemistry with us!

 

BASF Automotive Refinish Coatings Solutions offers high-quality refinish paint brands and paint-related products to body shops from around the world. Our solutions are approved by the world’s leading automotive manufacturers for the repair of their vehicles. We provide collision centers with a vast array of solutions that help drive their business performance and efficiency.  At the heart of our business are our people and our trainers who take care of our customers’ needs including car painting skills, advanced body shop management solutions, and sophisticated management solutions.

 

Under direct supervision of the Customer Care Manager, this position is responsible for the entire order fulfillment process. The successful candidate will be a strong team player who works well with others and understands and follows defined Customer care processes and procedures to serve as the BASF primary point of contact for customers.  Our dedicated Customer Care Team communicates with confidence and reacts quickly to resolve customer issues. Whether it’s answering questions, directing customers to the BASF product experts, or following up on a shipment, we consider our Customer Care team to be our problem solving and solution “champions”, delivering winning results to customers.

As a Customer Care Coordinator - Automotive Refinish, you create chemistry by...

 

• Collaborating effectively and efficiently with team members to manage order to cash process activities such as entering and processing orders, expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process and removing obstacles that may impact customer requirements and BASF ability to satisfy them.
• Understanding and following customer non-conformance process.
• Completing material availability inquiries and price discrepancy reporting
• Performing concise and timely accounts receivable conciliation.
• Contributing directly to supply chain initiatives of Days Sales Outstanding (DSO) including managing slow moving or aged inventory reduction via direct interaction with sale/product management and customers.
• Providing consistent quality service and acting as liaison for customers and external service providers.
• Understanding and enforcing stated business rules and raise awareness to situations where resolution requires cross functional coordination.

If you...

 

• Have a HS Diploma or equivalent with at least 2 years of professional experience (internships included)
• Have a bachelor's degree with at least one year experience.
• Have demonstrated computer proficiency with Microsoft office suite of products (Outlook/Teams/Excel/Word) and web-based applications.
• Can handle multiple PC applications simultaneously.
• Have ability to interact with the customer in helpful and friendly manner and to understand customer needs.
• Are adept at multitasking and capable of handling multiple responsibilities simultaneously.
• Can set priorities and manage time in a very dynamic working environment.
• Have proven ability to work well in a team environment and help achieve common goals
• Have strong verbal and written communication skills as well as strong problem-solving skills.

Desired…

• A degree in supply chain management or Logistics. Knowledge and understanding of supply chain process, materials planning
• Knowledge and/or skill in SAP (S4HANA)
• Developed business acumen
• Knowledge of Non-conformance Management (NCM) process
• Basic knowledge of eCommerce platforms

Create your own chemistry with you@BASF

 

At BASF, you w