Position Summary

The Automation/SOAR Engineer – Fraud Prevention sits at the exciting intersection of traditional Cyber Security and Fraud Detection. JetBlue leverages an innovative MITRE ATT&CK-style approach around the data requirements, detection, investigation and response to technology-enabled fraud against both our customers and our business. In this role, you will bring your skills in engineering and scripting, experience with SOAR or other workflow-automation tools, a keen interest in the power of technology, and a passion for fighting crime to this new position within our team. 

Essential Responsibilities

• Design and implement scripts, playbooks and other automated processes for earlier detection, more efficient investigation, and reduced losses from fraud.
• Lead the redesign and scaling of processes to enhance efficiency and streamline fraud prevention workflows.
• Leverage your communication skills, inquisitive mind and structured analysis to learn and map out fraud and security use cases with stakeholders such as data scientists, cybersecurity, revenue integrity, etc.
• Develop custom integrations and automation using scripting language like Python.
• Participate in architecture, process-design and analysis work related to security automation.
• Create value for the business by making detection, enrichment, and investigation of fraud cases more consistent, automated and proactive.
• Work closely with finance, corporate security, product and other teams to holistically combat fraudulent and abusive actors.
• Stay abreast of the latest techniques and tools to understand and deter motivated and well-resourced adversaries.
• Other duties as assigned.

Minimum Experience and Qualifications

• Bachelor’s degree in a related discipline; OR demonstrated capability to perform job responsibilities with the combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
• Three (3) years’ experience coding in Python, including but not limited to interacting with third party APIs
• Demonstrable ability to write clean, efficient, and well-documented code, including a python coding test upon request.
• Experience with XSOAR or other Workflow-Automation platforms such as Phantom, Swimlane etc.
• Experience creating and maintaining complex security and/or workflow automation.
• Ability to deliver entry-level training on product usage and automation practices.
• Strong communication, interpersonal and analytical skills required to learn and document deep knowledge held by Subject Matter Experts.
• Available for occasional overnight travel (10%).
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship. 

Preferred Experience and Qualifications

• Experience writing SQL queries and writing complex joins
• Experience with other scripting languages

Crewmember Expectations:  

• Regular attendance and punctuality 
• Potential need to work flexible hours and be available to respond on short notice