Group Director Customer Satisfaction & Quality (H/F)

<h3>Description de l'entreprise</h3><p>As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way. Acting for better ways of living means fostering the alliance of a sustainable economic model with environmental protection and self-fulfillment for everyone.</p><p>As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. innovation continuously guides our work and guarantees the excellence of our solutions.</p><p>We are present in 59 countries, with eight production sites and 17 R&amp;D centers. We are pursuing an ambitious industrial strategy based on “Smart Living” and the value we bring to our customers.</p><p>We are committed to reducing our environmental footprint every day. Today, more than 60% of our products are eco-designed, and all will be by 2030. At the same time, we have implemented a responsible purchasing policy that prioritizes local suppliers.</p><p>We are deeply committed to the well-being of our 6,880 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.</p><h3>Description du poste</h3><p>Define and manage the Customer Satisfaction &amp; Quality Policies for all the Group and ensure they are properly implemented everywhere.</p><p>Main activities:</p><ul><li>Organize and maintain the quality management system and supervise its implementation at all levels of the company.</li><li>Embody and lead the change from a quality culture to a Customer Satisfaction Culture.</li><li>Ensure the understanding and application of quality procedures and approaches (training and methodological support).</li><li>Promote performance improvement plans, continuous improvement culture and best practices across the Group.</li><li>Define and monitor quality management tools (documentation system, indicators, etc.).</li><li>Organize and supervise internal and external quality audits in consistency with Group Quality policy.</li><li>Prepare specific certification or accreditation procedures.</li><li>Animate Group Quality Network.</li><li>Reports results at ExCom level.</li></ul><p>Challenges:</p><ul><li>Create a new quality culture (a new Customer Satisfaction Culture).</li><li>Optimize Group Quality Network and turn it into a high added value.</li><li>Propose and deploy Group Quality strategy.</li></ul><h3>Qualifications</h3><ul><li>15 years experience in CS&amp;Q related management positions for an international, structured and matured Group.</li><li>Business acumen</li><li>Communication skills / Ability to give greater meaning to the function</li><li>Ability to lead the change</li><li>Cross cultural management</li><li>Structured an rigorous</li></ul><h3>Informations supplémentaires</h3><p>International scope.</p><p>Team management.</p><p>La protection des données personnelles de nos candidats est un engagement du Groupe Somfy. Nous demandons donc à tout candidat de nous soumettre sa candidature exclusivement via notre système sécurisé, et non par e-mail ou par courrier postal. </p>