Intake Admission Specialist, Community
Alternate Solutions Health NetworkAbout the role
Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.
Intake Admission Specialist, Community
Schedule: Monday - Friday, 8AM-5PM. Weekend rotation, with no holidays.
Agency: Beaumont Home Health
SUMMARY
The Intake Admission Specialist, Community will communicate with referral sources, staff, and community resources in transitioning patients to begin receiving home care services. The Intake Admission Specialist, Community represents ASHN and builds positive working relationships. The Intake Admission Specialist, Community is a knowledgeable resource for patients and staff members. Where necessary, the role will collaborate with other departments and referring institutional and community providers to assist with the retrieval of orders from physicians in the community in a timely manner.
KEY RESPONSIBILITIES
Processes all daily patient referral and intake operations including all intake processes and policies.
Maintains comprehensive working knowledge of contractual relationships and ensures that patients are admitted according to contract providers.
Communicates with multiple service providers to coordinate care.
Follows up with patients in regards to Start of Care (SOC) & services being provided to measure satisfaction.
Responsible for referral related phone calls.
Calls physician to obtain orders when needed.
Follows up and reports delay stages, non-admits, and any other SOC issues.
Establishes and maintains positive working relationships with current and potential referral sources.
Builds and monitors community and customer perceptions of the Company as a high quality provider of services.
Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by the Company.
Provides communication and support to Community Educators and or Community Liaisons referral sources and clients.
Understands and practices agency policies and procedures.
Stays current with CMS guidelines.
Performs workflow and data reporting in accordance with CMS guidelines.
Ensures compliance with all state and federal referral/intake regulatory requirements.
Answers overflow phone calls.
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