Director, Solutions Consulting

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
About The TeamThe Solutions Consulting team is an integral part of the Outreach Go-To-Market function. We focus on driving real business impact for customers by being both platform and domain experts. SCs are expected to understand our existing customer’s challenges and objectives - then guide them toward lasting solutions. We do this by partnering with other functions, internally (sales, professional services, product, engineering, success, marketing) and externally (partners). The ownership is tangible on this team - our customer’s pain is our pain and their win is our win.

The RoleThe Solutions Consulting Leader will partner with leadership from the sales, professional services, and customer success organizations in the Enterprise segment, and manage a high-impact team. The ideal candidate will have experience building and developing high-performing PreSales teams focused on the largest companies, as well as broad experience in account strategy, coaching, and a desire to develop processes and structures to support a strategic segment. The successful candidate is a proven leader who loves to build high-growth enterprise software business, driving strategic customer outcomes through both their own experience and, more importantly, through the efforts of their highly talented team.
This role will be critical in both the leadership of the team as well as a critical resource to work with top executives at the largest companies.  Helping to consult and advise those leaders on how Outreach’s platform, services, and ecosystem can help their sales team members reach their fullest potential and their companies grow. 
If you are the type of individual who thrives in a fast-paced, high-growth environment where you are developing and executing account strategies, building, leading, coaching a high-performance team, and connecting through cross-functional collaboration with every area of the organization, this is a fantastic opportunity for you!

LocationOpen to a hybrid schedule with 3-4 days per week based in our Seattle office

Your Daily Adventures Will Include 

Team development

• Attract, hire, manage, coach, and develop employees to ensure teams are high-performing.
• Drive changes to ensure the team is structured effectively to provide proactive and reactive support to customers.
• Create a team environment that sustains a highly motivated group working to achieve common objectives together.
• Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts, and customer care
• Manage team members with a high level of measurement and accountability
• Develop and execute methods to learn from losses and celebrate wins

Sales activity and oversight

• Drive customer success, sales methodology, and sales success in support of exceptional quarterly and annual sales achievement. Ensure successful delivery of POCs and guided technical validation efforts.
• Support Solutions Consultants and sales reps on all sales activities including needs analysis, data review, product demonstrations, and other general sales support as a player/coach.
• Close business with accounts of all sizes, and develop relationships with key customers.
• Communicate effectively with sales, management, customers, and support staff.
• Travel to customer locations in the territory to support sales efforts
• Meet with Sales and Sales/Revenue operations leaders to consult with them on how Outreach’s platform can best support the growth of their business.  
• Be a partner to the Sales VP and leaders aligned to the Enterprise segment to help define territory strategy, sales execution, and team execution  

Industry and platform knowledge

• Keep abreast of sales trends to increase your credibility in the industry e.g. going to industry events, subscribing to blogs/podcasts, reading books, and researching case studies. Learn about the experiences other customers have with Outreach to apply these successes and learnings to conversations. Become a solution expert - platform features, value, and use cases
• Understand the sales technology and consulting ecosystem to best position Outreach’s value within the ecosystem
• Understand the common business processes and challenges of enterprise sa