Business Operations Analyst (930015)

Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601   

 

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future.  Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending.  Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holiday's
• Paid Time Off including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks (for those working onsite or hybrid)

To learn more about Purpose Financial visit Purpose Financial Website.

 

Position Summary

As a Business Operations Analyst, you will drive research, analysis and strategy implementation related to the performance of business operations.  You will be directly accountable for ensuring our customers have the best possible acquisition, servicing, and retention experience.  In this role, you will lead a cross-functional team in collaborative work across product, marketing, legal, UX, operations and credit risk to successfully implement business initiatives.  Projects can range from short-term immediate impact projects, like automating a business process, to long-term strategic initiatives, such as new feature launches.

Job Responsibility

• Uphold standards of the business operations role, including approach frameworks and scoping, problem-solving, building resiliency, communications and escalations, and general project management.
• Work cross-functionally to create, own, and drive a business roadmap.
• Ensure the quality of deliverables from your team, focusing on cross-functional new projects, process improvements, and customer experience enhancements.
• Help team address and anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and drive bottom-line results.
• Build and cultivate relationships with cross-functional leaders within the company.
• Be willing to run ad hoc projects that require comfort with numbers to make decisions.

Job Responsibilities Cont.

Education Required

Bachelor's degree in business management, business administration, economics, marketing, or a relevant field preferred.

Experience Required

• Skilled in people management and coaching.
• Experience in operations, process improvement, consulting, or data analytics.
• Strong analytical thinking demonstrated through excellent written and oral communication skills.
• Skilled in negotiating, problem-solving, influencing and leading others, and executing and implementing projects.