AMS People Partner Lead

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This individual will lead an AMS-based People Partner team with global partnership and impact. This role and function are critical to the transformation and scale of delivering Global People services to leaders and employees around the globe: 

· Participate in the creation and definition of the long-term strategy of the global People Partner teams, ensuring key partnerships with Strategic Business Partners  

· Understands the overall business direction and impact of people decisions to influence the right business choices to fulfil business objectives  

· Partner with Strategic Business Partner leads, the People Operations team, Global Product Leads, and COEs to ensure business needs are represented and that fit for purpose HR solutions are developed and deployed for key business needs  

· Drive projects as determined in the annual HR operational plan and coordinate across different teams to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce reductions, when applicable  

· Be the ultimate voice of the AMS regions to the Global People community  

· Drive a globally consistent method of delivery, communication and sharing of best practices across the AMS People Partner team to ensure employees receive a consistent experience  

· Identify and drive greater process improvements with current Global People processes in place, i.e. extensions of building out living documentation related to Global People philosophies for sustainability/scale purposes  

· Uses and analyses data and trends to inform and to measure success: learn, iterate, and improve; analyse trends and develop proactive actions  

· Manages and assembles a diverse and inclusive People Partner team that executes on strategic and operational goals  

· Supports ongoing growth and development of the team by encouraging and enabling all to build skills and develop their careers 

Qualifications

· Experience building and leading growing People Partners or HR generalists' teams  

· Excellent interpersonal, facilitation, communication, presentation, and negotiation skills   

· Ability to form relationships with the business as a known trusted advisor  

· Ability to manage own time and workload, juggling conflicting priorities   

· Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws)   

· Ability to work effectively under pressure in a fast-paced environment   

· Possess confidence in handling ambiguous and fluid situations   

· Good understanding of cultural and geographical differences and practices  

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distrib