VP, IT Platforms

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control  -IQ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/

A DAY IN THE LIFE:

The VP of IT Platforms will be responsible for the technology operations, business applications, and digital transformation of the IT department.  As a critical technology leadership role, the selected candidate will lead and manage the IT team to support the scalability of a fast-growing organization.

YOU’RE AWESOME AT:

IT Operations & Security

• Implements, supports, and manages the IT cloud platform and infrastructure (and operations to support all internal & external systems and applications).
• Defines, implements, and maintains voice, video, telephony and data/networking services for all systems and applications.
• Defines, implements, and maintains integration for all enterprise business events and systems, for real time or batched integrations and APIs.
• Manages the expansion of systems and applications at new company locations globally.
• Manages the infrastructure, systems & processes that support business continuity & recovery of company’s information systems including back-up, fail-over, and disaster recovery capabilities.
• Manages world class DevOps function to support development teams, business & enterprise systems, and customer facing services & applications.
• Drives the implementation of IT security systems necessary to support Cybersecurity compliance across all Enterprise IT Systems.
• Ensures the protection of the company’s data, tools, applications, and information systems.
• Ensures departments adherence to company policies, including Privacy/HIPAA, as well as other legal and regulatory directives.

Processes & Best Practices

• Leads, with support from the PMO organization, the IT Program Steering Committee as the key governance mechanism for the IT department.
• Responsible for systems administration, maintenance, back up, restoration and performance optimization.
• Defines repeatable procedures that will help the IT organization scale globally and across multiple locations.
• Defines and establishes metrics & monitoring tools that measure the performance and robustness of IT systems (e.g. uptime and system availability) as well as customer satisfaction for all IT services offered to the organization.
• Tracks and manages team performance based on metrics and service level agreements (SLA)
• Implements industry best practices as part of standard operating procedures and in support of the IT strategic roadmap.

Digital Platform & Cloud

• Defines the IT strategic roadmap for the expansion and evolution of the company’s technology capabilities, with strong focus on cloud-based integrations.
• Provides leadership, innovation, and oversight for multiple development teams comprising IT Platform: Integrations, Customizations, Data & Analytics, DevOps and Automation.
• Drives the implementation of digital platform to streamline key business processes, improve operational efficiencies that eliminate the need for linear scaling of staff in customer facing departments (e.g. Customer Technical Support and Customer Sales Support), and increase customer satisfaction metrics.

Data & Analytics

• Defines the IT strategic roadmap for the expansion and evolution of the company’s enterprise data and analytics capabilities.
• Provides leadership, innovation, and oversight for the enterprise data analytics function.
• Aligns data and analytics platform and project portfolio with departmental functions and delivers capabilities to support multiple Data Science teams.
• Build team and processing capacity to sup