Client Account Director

Job Family:

Management Consulting

Travel Required:

Up to 50%

Clearance Required:

None

We offer an exciting, fast-paced environment that fosters intellectual growth and rewards individuals based on impact, not tenure. Our firm is at the forefront of solving complex problems that stretch across sectors, affording our people the opportunity to be on the cutting edge of the consulting profession. By focusing on markets facing transformational change, technology-driven innovation, and significant regulatory pressure, our employees develop and deploy world class knowledge and problem solving that leads to breakthrough solutions.

Within Guidehouse’s Energy Providers Practice, we recognize our clients are experiencing multiple, simultaneous transformations that challenge everything about existing business models and ways of working while opening new opportunities. At Guidehouse we leverage our rich set of capabilities and talent to lead and operate at the nexus of three transformations where our clients need us most -- the Energy Transition, Industrial Revolution 4.0, and Business Model Digitalization. We guide our clients forward to new futures that build trust in society while enhancing your professional skills along the journey.

What You Will Do:

Charged with overall account growth and client satisfaction, this role of Account Director requires an initiative-taking, driven professional with strong sales and business acumen, a proven track record of success in complex solution selling, professional services experience, a solid understanding of utility business operations, and passion for execution and delivery excellence.

Responsibilities Include:

• Drive growth and client satisfaction in Guidehouse’s Energy Providers Practice through crafting, selling, and overseeing delivery of strategic advisory, technology, and risk management consulting engagements, with a primary focus on Investor-Owned Utilities
• Support Guidehouse’s Energy Providers Practice in the following ways:
  • Developing/expanding long-term client relationships with key accounts in the South and Mid-Atlantic region that lead to repeat business, and meeting and exceeding annual sales targets
  • Leading the pursuit and closure of new consulting engagements
  • Building deep trusted advisor relationships with key client stakeholders
  • Collaborating with senior consulting professionals in our delivery and solutions teams across Guidehouse to cross-sell a broader range of Guidehouse offerings to our Energy Provider clients
• Improve client business performance through benchmarking, process improvement, performance metrics, operating risk assessment, and implementation of continuous improvement principles for clients, including:
  • Assessing and guiding the business process and organizational changes required to improve organizational effectiveness
  • Building results-oriented business processes, developing and implementing long- and short-term strategies, and transition business models for clients
  • Providing oversight to project assignments, including development of team, building the work plan, directing and coordinating technical contributions, and overseeing budget and schedule
• Contribute strategic industry and subject matter expertise, and thought leadership on project assignments
• Provide coaching and mentoring to junior staff
• Manage all aspects of client relationships and oversight of engagement delivery

What You Will Need:

• US Citizen or a US Permanent Resident status (due to the nature of client engagements)
• Bachelor's degree in Engineering, Business or related discipline
• 10+ years' work experience in professional services or with utilities or utility consulting organizations (excluding internships, co-ops, fellowships, graduate research and post-doctoral work). Note healthcare, telecommunications, and financial sector are not applicable
• Significant energy and utility business experience with a deep background in the utility industry, with a specific depth in one or more of the following: customer programs, market structure, asset management, T&D and resiliency, climate change, regulatory, decarbonization, utilities IT/OT, enterprise technologies
• Demonstrated Executive / C-level relationships with energy and utility clients and the ability to develop and maintain long-term relationships
• Demonstrable experience leading business development initiatives (writing proposals, identifying opportunities to expand the scope, and/or providing additional services) and managing account teams (developing and implementing an account plan and leading account team activities)
• Full lifecycle solution experience, including strategy, planning, design, implemen