Sr. Manager Services Technical Training

Brief Job Description: 

POSITION SUMMARY

The Senior Manager, Technical Learning and Development – Americas provides strategic leadership for the Westerville Academy, directly supporting the technical learning and development of all Field Service Engineers across the Americas. This role also supports visiting engineers from global regions, ensuring consistent delivery of world-class technical training and certification.

 

This leader is responsible for defining, developing, and managing technical learning curricula for service engineers across Vertiv’s Power, Thermal, Infrastructure Solutions, and IT business units. The role oversees the learning strategy that builds organizational capability, strengthens technical proficiency, and ensures appropriate certification pathways are available for employees, channel partners, and customers.

 

The Senior Manager leverages external industry trends and benchmarks, internal talent and organizational insights, needs assessments, and learning analytics to design and implement solutions aligned with Vertiv’s strategic business objectives. This position drives the processes, standards, and best practices that enhance the effectiveness, efficiency, and overall impact of learning solutions across the Americas Academies and Regional Training Centers (RTCs).

 

Additionally, this role is accountable for the operational and financial management of the Academy, including oversight of day-to-day operating expenses, resource utilization, and continuous improvement initiatives that ensure a high-performing, scalable learning environment.

 

This role serves as a critical enabler of Vertiv’s long-term business success by ensuring the company’s technologies are deeply understood across all business units and throughout the customer ecosystem. The effectiveness of Vertiv’s Service Teams remains a key differentiator in the critical infrastructure market. By developing world-class technical capability and certification standards, this position helps ensure Vertiv and its partners continue to be recognized as trusted advisors and strategic partners, delivering exceptional value and strengthening customer confidence worldwide.

 

RESPONSIBILITIES     

• Align with Vertiv leadership to execute L&D strategy, leveraging modern learning methodologies to achieve 100% product and line-extension training readiness.
• Continuously evaluate and integrate emerging learning technologies and methodologies to drive innovation and continuous improvement. 
• Partner with business leaders and HR stakeholders to define and deliver learning strategies that build future-ready organizational capabilities. 
• Ensure a safe, compliant, and well-maintained training environment across all Americas Academies and Regional Training Centers (RTCs). 
• Lead and scale Service Mentoring programs to strengthen capability within the Americas Service organization. 
• Own Lab Floor Readiness, ensuring training environments are equipped with current products and solutions to enable effective hands-on learning. 
• Drive performance improvement initiatives by identifying capability gaps and implementing targeted solutions (training, experience, or technology). 
• Oversee the design and delivery of commercial training offerings, including certification programs for customers and partners. 
• Support new product development and launch readiness, defining and executing learning plans aligned to Service enablement. 
• Establish governance and controls to ensure instructors and employees are qualified, certified, and prepared for their roles. 
• Develop and optimize business processes and metrics to ensure training systems meet customer, operational, and regulatory requirements. 
• Influence adoption of effective learning solutions by advising stakeholders on best-fit methodologies and measurable outcomes. 
• Design and maintain KPI dashboards to track L&D performance and demonstrate impact against defined success metrics. 
• Engage with auditors, regulators, and external partners as needed, including managing post-audit responses and actions. 
• Foster innovation and team development through targeted growth opportunities and strategic project assignments. 
• Ensure training infrastructure capacity, maintaining classrooms and facilities to meet current and future demand. 
• Manage capital and facility investment requests to support training delivery and long-term capability needs.