Restaurant Supervisor

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

To supervise the operation of assigned restaurants by implementing strategies and services which meet the needs of owners, employees and guests. This is an hourly position with a pay rate of $26.00 per hour.

   

Position Summary
To supervise the operation of assigned restaurants by implementing strategies and services which meet the needs of owners, employees and guests

Key Responsibilities

Responsibility #1: Supervises the operation of assigned restaurants and/or lounges
Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Carlson Hotel standards
Confirms daily specials and new menu additions with the Restaurant Chef
Assists in overseeing the food and beverage service provided in assigned outlet(s); coaches employees on effective service and food presentation techniques
Inspects assigned restaurant(s) and lounge area(s) on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
Properly executes check control procedures
Maintains sanitary and safe work environment for guests and employees

Responsibility #2: Provides employees with the information needed to perform their job effectively
Assists in orienting new employees to the department and hotel and provides on-the-job training on job responsibilities
Assists in prioritizing and assigning work
Provides feedback to the employee and department managers on the employees’ performance of job responsibilities

Responsibility #3: Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality


Requirements/Skills
Minimum two years restaurant experience, preferably in hospitality industry
High school diploma required
Strong oral and written communication skills
Ability to collaborate effectively with other hotel employees and managers to ensure teamwork
Aptitude to resolve conflicts with guests, supervisors and employees
Knowledge of local, state and federal liquor laws and regulations
Ability to multitask and work well under pressure
Basic computer skills in Microsoft Office Suite


Physical Demands
Long hours are sometimes required, ability to work a flexible schedule
Ability to stand for long periods of time
Ability to lift up to 25 pounds on a regular