Physical Security Site Lead - USDS

Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About The Team
Seeking an experienced Physical Security professional to lead 24/7 site security operations (e.g., access control, video management, visitor management, badging operations, incident & emergency response) and security personnel at our office based in Mountain View, CA.

The ideal candidate is a people manager capable of expertly operating in a matrixed organization and working cross-functionally with other leaders and teams on Physical Security matters. This leader will oversee Physical Security teams, projects, and policies & procedures in order to deliver excellent results and respond to exigent matters in a timely manner. Keeping up with the security environment; establishing mutual aid; building positive rapport with first responders; managing incidents; and identifying and solving for security gaps will be key components of this role.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 5 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Expectations:
- Designing, fulfilling, and leading the 24/7 scheduling and management requirements for Physical Security Operations standard deployment (guard force services), as well as overseeing Physical Security needs of special events, reception services, executive protection, and emergency response.
- Acting as the lead point-of-contact for all Physical Security, crisis management, and incident management & reporting at the USDS London site, as well as oversee the Security Site Lead (SSL) of the USDS North Ryde, Australia, Dedicated Transparency Center.
- Strong liaison relationships with first responders that may include federal law enforcement agencies.
- Capable of expertly resolving daily/usual and acute/unusual incidents with an orientation toward high customer service.
- Management and incident response, including training, crisis preparation, table-top exercising, and real-world execution of Emergency Response Plans.
- Onsite leadership presence (typically, Monday-to-Friday core business hours); on-call for after-hours emergencies.
- Planning and leading Physical Security onboarding and training of all Security personnel at your assigned site.
- Building partnerships with internal (e.g., Workplace Services, Real Estate, HR, Legal, IT) and external (e.g., mutual aid with neighboring tenants; fire and police departments) stakeholders in order to maintain a safe and secure working environment
- Well-written reports and easy-to-follow metrics for Physical Security leadership and Executives.
- Support Executive Protection events and activities as directed by management.

Qualifications

Minimum Qualifications
- 3+ years of experience in security management.
- 5+ years of experience in corporate security (as a contractor or full-time employee).
- Strong interpersonal, customer service, written, and presentation skills.
- Proven track record to oversee and lead multiple projects.
- Proven track record to handle acute incidents (e.g., major medicals, workplace violence, building evacuations).
- Tactical and managerial experience with Physical Security systems and requirements, including access control systems (e.g., Lenel); alarm monitoring; visitor manageme