Senior Manager - Financial Systems

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.

How will you make an impact in this role?

As part of the Financial Reporting Quality Assurance Organization within Corporate Controllership, this role is responsible for leading a team of professionals in our techno-functional Service Management team. This role is primarily responsible for managing critical day to day Financial Systems production support processes related to data collection and ingestion, validation, and transformation of data; processing and maintaining the underlying technology applications; managing the operational calendar, and providing end-to-end process coordination, and incident management. This role is also responsible for automated data aggregation and regulatory report generation for U.S Federal Reserve Bank Regulatory Reporting, Basel Regulatory Reporting, and Reserve Bank of India Regulatory Reporting.

This team has a holistic understanding of numerous data sources, processing & regulatory reports. This team also troubleshoots and resolves incidents related to these data sources and processing in various Finance technology systems. The individual in this role is required to have technological & financial mindset to ensure smooth operational process planning, job execution, monitoring & incident management.

The Service Management Manager is a collaborator, a well-organized, action-oriented individual with exceptional leadership and technical skills, confident in presenting, facilitating, and building a network of strong relationships across our organization.

 Job Responsibilities

This manager role is responsible for ensuring that financial systems operational processes are properly tracked, executed, managed, and monitored. Responsibilities include: 

• Effectively manage operational processes to ensure financial systems are working as intended, processes are running efficiently, and required controls and auditability is maintained.
• Leading a team of professionals with a focus on continuing to develop Fintech skills for the future and reduce dependability on Tech and Business partners to triage, perform root cause analysis and resolve incidents.
• Identify common themes of recurring incidents and drive permanent fixes by partnering with tech and business stakeholders.
• Focus on continuous improvement through process improvement and automation.
• Independently manage key stakeholders across multiple technology applications and Finance processes.