Senior Customer Success Manager- Enterprise (Construction & Manufacturing)

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. 
We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.
Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.
An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! 
This is a full time role that will be hybrid from Austin, Texas.
You will be responsible for driving success across our highest opportunity accounts in the Construction and Manufacturing industries. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have direct work experience in Construction and/or Manufacturing or a strong track record of managing Enterprise customers in these industries. 
Your dedication to our mission and customer centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross functional teams with a focus on driving continuous improvement initiatives.

About you:

• Proven success in a Customer facing role, working with Enterprise level customers or within an Enterprise level organization
• You have a strong track record of exceeding targets in a SaaS, enterprise post-sales environment, proactively driving renewals and expansion opportunities.
• You take a strategic, big-picture approach to customer success, uncovering growth potential and aligning solutions to business goals to drive long-term success.
• Relevant industry experience in Construction and/or Manufacturing or managing Enterprise customers in those industries
• Strong ability to build executive relationships and drive business value for Enterprise customers
• A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
• Persuasion and presentation skills, with the ability to communicate up and down an organisation
• Proactive problem solving skills; able to actively listen, assess challenges, and take action to drive meaningful outcomes
• Experience managing large, complex, high-value projects with multiple stakeholders.
• Thrives in a fast-paced, dynamic environment 

How you will spend your time:

• Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions
• Understand customers’ business objectives, challenges, and industry-specific needs to drive success
• Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
• Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
• Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
• Advocate for customers internally, influencing product development based on industry trends and customer feedback
• Contribute to the development of industry-specific playbooks, collateral, and case studies

Benefits:

• Equity with high growth potential and a competitive salary
• Flexible working arrangements, we encourage you to create the best work blend while working from your home
• 401k 
• Generous Medical Insurance plans
• Wellbeing initiatives such as subsidised fitness programs, EAP services 
• Paid Parental Leave 
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
• Quarterly celebrations and team events

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the