Senior Manager, People & Organization - East & Central

Senior Manager, People & Organization- East & Central

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

The Senior Manager, People & Organization (“P&O”) – East & Central leads the execution of core Human Resources processes within the Fashion boutiques in the market, as well as identifies opportunities for specific people strategies. The Senior Manager, People & Organization – East & Central is a key business partner to the Boutique Leadership Teams (“BLT”) in the market, helping build their leadership skills and driving performance in a human driven way.   Primarily based in the DC City Center Boutique, the Senior Manager, P&O – East & Central, will also support the Tysons, Boston, King of Prussia, Chicago, Troy and New Jersey boutiques. Our ideal candidate will be both hands on and strategic, drawing upon their passion for building relationships and experience in creating effective solutions. 

What impact you can create at CHANEL:  

Employee Engagement:  

• Focus on creating an inclusive culture that nurtures personal growth, contributing to collective progress. • Embody and infuse CHANEL’s competencies and behaviors with a concerted focus on well-being. • Build and foster connections across all levels within the East & Central Boutiques by maintaining a presence and displaying a genuine curiosity about the Retail space, which will include 1:1 check-ins, round table discussions, and pulse checks. • Partner with the BLT and Education Team to onboard and integrate new team members.    

Talent Development and Organizational Structure:  

• Support each BLT in conducting career discussions with team members, highlighting developmental needs. • Provide input on organizational structure, workforce planning, talent reviews and succession planning in partnership with Group Director, P&O for Northeast and Southeast Regions. • Guide the annual compensation and performance review process for boutiques in the market, providing direction, counsel, and support to each BLT. • Analyze trends and utilize the insights gleaned in decision making related to various P&O priorities (i.e. diversity and well-being etc.).  

Performance Management:  

• Partner with the BLT in each location to proactively identify opportunity areas and performance gaps. • Support performance management by providing frequent guidance to BLT (i.e. coaching, counseling, disciplinary actions, and exits). •  Ensure consistency in handling performance matters and administration of processes, collaborating with BLT and P&O partners as needed.  

Recruitment:  

• Champion and accelerate a culture of diversity and inclusion. • Forecast hiring needs with BLT, particularly as it relates to peak seasons. • Play an active role driving internal mobility • Support the Talent Acquisition team in implementing sourcing strategies to build active pipeline, which may include organizing and leading in person recruitment events for large-scale hiring interview days/events, etc.​ • In partnership with Talent Acquisition, support upskilling hiring managers and interview panels via Hiring @ Our Best Trainings, D&I Anti-Bias Recruitment Trainings, Workday Recruit and LinkedIn Recruiter trainings   

Employee Relations: 

• Manage and resolve employee relations issues in the market by conducting timely, effective, thorough, and objective investigations. • Consult with the internal Employee Relations / P&O Team / Legal Team to ensure consistency in handling employee relations issues. • In collaboration with the Benefits team, manage workers’ compensation issues, leaves of absence and accommodations.  

Compliance / Policy / Procedure: 

• Continuously build a knowledge of employment best practices, with specific knowledge of Federal/State employment application t