Senior Client Partner, Strategic Accounts- New York, NY

 

• Requirement: 15-20 Percent Travel
• Pay Range:  150,000- 165,000
  *Internal Employee Referral Bonus Available

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

 

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry. 

Come for the job, stay for the career. We are Canteen.

Job Summary

The Senior Client Partner, Strategic Accounts is a strategic leader and trusted advisor responsible for managing a portfolio of complex, high-value clients. This role delivers a proactive, high-touch service experience while driving measurable business outcomes through collaboration, accountability, and client-focused innovation.

 

You will operate at the intersection of relationship management and operational excellence—aligning stakeholders, navigating complexity, and ensuring consistent delivery of exceptional results.

Key Responsibilities:

 

Client Leadership & Relationship Management

• Serve as the primary point of contact for senior client stakeholders, building long-term, trusted partnerships
• Act as a strategic advisor by understanding client goals, identifying risks, and recommending proactive solutions
• Balance diverse stakeholder needs across client organizations and internal teams
• Ensure clear, consistent communication to drive alignment and strengthen relationships

Service Delivery & Operational Excellence

• Oversee end-to-end service delivery across multi-site environments, ensuring alignment with SLAs and contracts
• Drive accountability across cross-functional teams to resolve issues efficiently
• Monitor performance, client satisfaction, and financial results; take action to optimize outcomes
• Partner with local operators to support execution of client strategies

Cross-Functional Collaboration

• Align teams across Sales, Operations, Finance, and Support to deliver integrated solutions
• Foster collaboration across multiple business sectors within Compass
• Promote a culture of shared ownership, accountability, and continuous improvement

Growth & Innovation

• Identify opportunities for organic growth, cross-selling, and service enhancements
• Leverage data, insights, and market trends to inform strategic recommendations
• Champion innovation that improves client experience and operational efficiency
• Embrace a test-and-learn mindset to continuously refine approaches

Business Planning & Insights

• Lead strategic business reviews, aligning performance with client objectives
• Maintain deep knowledge of client structures, needs, and growth opportunities
• Translate client and market feedback into actionable business improvements

Qualifications:

• Bachelor’s degree in Business or related field (advanced degree preferred)
• 5–7+ years managing complex, multi-site or strategic client relationships
• Proven ability to influence without authority and lead cross-functional teams
• Strong financial, operational, and business acumen
• Excellent communication skills, including executive-level presentations
• Demonstrated ability to manage competing priorities in a fas