Director, MuleSoft Value Center of Excellence

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

This is an outstanding chance to drive change, blending long-term commercial innovation, medium-term scale and value-selling skill development and near-term frontline commercial execution!

The MuleSoft Value Center of Excellence (COE) is closely aligned with MuleSoft’s global sales organization. As Director, MuleSoft Value COE, you will be responsible as an individual contributor to ideate, coordinate and deliver activities within our COE charter, which spans four key objectives:

• Enablement: Upskill global Business Value Services (BVS) teams to greater MuleSoft value-selling effectiveness, heightening their proficiency in MuleSoft specific value drivers and commercial considerations; enable the broader MuleSoft field (AE, SE, other) on business value best practices and proposal excellence.
• Tools: Act as a thought leader to create, to curate and to promote usage of our best MuleSoft assets for proposals and business cases (templates, models, benchmarks), to improve consistency and quality at scale.
• Commercial Innovation: Design, launch and help to deliver new, compelling MuleSoft commercial offerings and go-to-market approaches, to fuel sales growth.
• Senior Advisory: Engage as a trusted advisor on our largest, most strategic MuleSoft pursuits, as directed by executive Sales leadership or via support requests from BVS; engage directly with customer executive teams, helping to articulate the strategic and financial impact that our platform can deliver to their organizations; support proposal development and negotiations on our largest proposals.

Job Profile

• Sales Partnership: Work closely with internal sales leadership and other functions to identify enablement opportunities, to prioritize sales initiatives based on sales impact, and to set the direction for the MuleSoft BVS practice in your aligned Operating Units.
• Orchestration: Understand and facilitate optimal BVS resource engagement in evolving sales opportunities; selectively engage directly to deliver internal and external workshops with the goal of identifying, prioritizing, and measuring key business value drivers and metrics.
• Deal Negotiation: Assist in the development and delivery of commercial proposals and deal structures, and share insights with senior sales management to help develop and to execute negotiation strategies.
• Thought Leadership: Provide thought leadership, training and consultative partnering with internal sales and other teams throughout and beyond the sales cycle; cultivate the exchange of ideas and standard processes across teams.
• Process Improvement: Lead and/or sponsor initiatives within the COE team and our selling functions to strengthen the execution capabilities of our organization.

Required Skills & Experience

• Strong leadership skills to guide customers and internal resources through nuanced business value and commercial narratives
• 12+ years of professional experience, ideally in consultative and strategic customer-facing roles
• Expertise in development and execution of business cases and strategic commercial proposals
• Expertise in quantitative analysis and financial modeling
• Excellent situational awareness in handling objections in multifaceted customer environments
• Strong analytical and problem-solving skills, including the ability to derive actionable insights from large amounts of information and clearly communicate complex ideas to customer senior executives, while handling questions and objections
• Creative, high-energy, self-starter comfortable leading and driving initiatives and handling conflicting demands creatively and quickly
• Candid and engaging communicator with the ability to have courageous conversations
• Results-oriented, strategic problem solver who enjoys helping customers "cross the chasm" from current state to future st